Radisson Blu

This Radisson hotel is good as long as everything goes smoothly. The view is fantastic, and the rooms are clean and adequate. The rather expensive breakfast is also fine. However, we probably would not have booked it if we had not been travelling with a person with limited mobility. In the shopping centre next door, there is a Starbucks as well as several other cafés where you can have a good breakfast for considerably less money. Unfortunately, our experience took a very disappointing turn when we accidentally left some important belongings behind when checking out. This was, of course, entirely our fault. However, the hotel's accessibility by both phone and email was absolutely unacceptable. Whenever we called the hotel, we were simply transferred to the Radisson central service line. None of our emails were answered. What we had left behind were medications, which were extremely important to us. This made it even more frustrating that we were unable to reach anyone at the hotel directly for hours. Eventually, we were connected to someone who told us that he did not have access to the housekeeping area, but promised to get back to us the following day. Naturally, that never happened. We then found ourselves back in the phone queue, being transferred to the central service line again. There, we first had to deal with an AI voice and then with a friendly but completely uninformed employee who was unable to help us. In total, we made approximately 30 phone calls. In the end, we were told that our lost belongings apparently could not be found. This seems highly unlikely, as they were contained in a large and very noticeable box. We are therefore left wondering whether the box may simply have been discarded by housekeeping. To be clear, leaving something as important as medication in the room was our mistake, and we take full responsibility for that. What was extremely disappointing, however, was the hotel's response: the lack of accessibility, the complete lack of follow-up, the apparent lack of engagement and the overall impression of indifference. For a hotel in this price range, we would have expected considerably more support, communication and goodwill. The initial impression of the hotel was positive, but the way this situation was handled left a very bitter aftertaste.

In my room, the air conditioning was supposedly broken (yes, really, in July) and since the hotel was full, the front desk told me there was a fan in the closet. Then at 1 a.m., the front desk called me saying that I could change rooms. In the new one, the air conditioning didn't work either (yes, really!) and I also found a fan in the closet!!! I wrote to complain after my stay and the response I received did not lack humor (or not). In summary, the response said: "come back, we will do better next time!". Yikes!!!

Strategic location for exploring Lyon, easy to access. room and magnificent view of Lyon, very clean and nicely decorated. The bar is really nice where you can eat very well and perfect cocktail