Hotel Premiere Classe Le Mans Palais des Congres

Hottest day of May and the room air conditioning was not working. The staff on two shifts used various excuses but couldn't be bothered to find another room, so had a sleepless night sweltering in the heat. Will not be using B&B again as the staff were incredibly unhelpful.

We are extremely disappointed — and especially shocked — by our stay at this establishment, which does not meet the expected standards for a hotel charged at €230 per night, without breakfast. The overall condition of the room was alarming: significant presence of mold both in the room and in the bathroom, persistent smell of dampness and mustiness, cleanliness was largely insufficient, and maintenance was clearly neglected. The feeling of unsanitary conditions was constant throughout the stay. The most incredible thing, however, is that in case of rain... it also rains inside the room. Seeing water seep into a hotel at this price is simply unacceptable. In addition, there is an extremely noisy ventilation system, making any rest impossible during the day, before it stops automatically at 6 PM. As for the room's equipment, the television screen is of a ridiculous size, smaller than that of a simple tablet. The most concerning thing is that we were clearly not an isolated case: during our stay, several different guests spontaneously asked us if we also had mold in our room. This demonstrates a known, recurring problem that is clearly not being addressed by the establishment. Finally, there was no sincere apology, no assistance, no compensation, nor any genuine customer consideration despite the seriousness of the reported issues. A complete absence of professionalism and sense of service. I regularly stay in hotels and have never encountered such a degraded situation at this price level. Such an experience is unworthy of the most basic hotel standards. A complaint will be sent to the headquarters of the establishment so that this situation is finally taken seriously.

NO parking - in spite of the web listing claiming otherwise - streets outside full of cars, and paying car park much too far to walk back carrying luggage. Spoilt the stay - sadly ...