Residence Le Sun Valley

Awful. Cancelled our ski trip a week in advance despite us having paid in full. All ski hire, kids lessons etc booked round hotel. Left us struggling week before to find alternative and then had to make do with far less continent holiday. We made best of trip but sounds like they did this to several others! Avoid avoid avoid!

Do not trust this property. I have just received a cancellation notice from them, 4 days before travelling for a Half term skiing holiday for 6 people and now having to find almost impossible to find alternative accommodation at this late notice. Similar to other posts on this site, this is unacceptable and will now not only inconvenience but cost me much more at such late notice.

We were due to take a large family party to these apartments in February half term. We booked and paid direct to the company many months ago. Having seen reports on social media about a number of late cancellations by the company in January, and eventually discovering evidence online that the apartments were temporarily forced to close in December 2024, we contacted the company to query and then cancel our booking. We received no information about the residence being closed from the company itself, and were left booking a large party elsewhere at late notice and increased cost. Had we not seen the reports on social media from other disappointed holidayers, I have no doubt that we would have been non-the-wiser and still expecting to be able to stay at the residence. Although we eventually received (most of) our money back - communications from the company have been limited and only when prompted by us. I cannot comment on the state of the residence itself, but I would not risk booking with this company for this accommodation, or indeed any other accommodation managed by the parent company, in the future.