Le Petit Vatel

Deplorable booking system ... I couldn't even stay at this property. I called, left messages on phone and website, but no one answers or calls you back. Under the guise of meeting so-called customer requirements, this hotel is devoid of any human contact. Also confusing the fact of wanting to stay at the little Vatel and having a courier from "Alexandre's".

I didn't stay there Summary room Bed see photo I had the impression that someone had slept there and that the duvet was just pulled Moldy shower tile joints No soundproofing I left this hotel and had to find myself a decent room at 9 p.m.

Booked this joint for six nights. After 1,100km train journey got there late (after 9pm) which was not my fault (delay at Marseille due to passenger illness) but which led to me being locked out of hotel, having to book with the Ibis for the night, and then the cancellation of rest of stay. There then followed many days of dispute between me, Booking.com & the hotel. Both the hotel & Booking.com were extremely polite (it seems to be all the rage these days) but ultimately they were obsessed with procedure not the problem. I never did get to the bottom of it all but I got most of my cash back thanks to Joshua at Booking.com who understood the farce that had unfolded. Ultimately, although there are mostly favourable reviews for this wonderful independent hotel there is also clearly a problem with some clients being locked out. I don’t know what the owner’s problem is but perhaps he could just get a KEYSAFE so that latecomers could let themselves in? Anyway won’t be booking Le Petit Vatel again, or be using Booking.com for that matter either.