Hotel des Arcades

I was looking for a central location for my wife, my young son and I to stay in Rouen. I came across Hotel Des Arcades and picked it as it was such great value for money for the location. After booking I read some of the reviews and was concerned. However, I was so happy to see how wrong people are. Our room was clean, comfortable and well appointed, the hotel staff were very polite and helpful giving us great advice about where to park nearby and offering a discount. We thoroughly enjoyed our stay and can not recommend the place enough. For the money that we paid I was absolutely delighted and would definitely return there again.

We arrived and were told our room wasn't ready. We waited 20 minutes and were sent to our room. The door to the balcony (connected to other rooms) was wide open. We closed immediately. The room wasn't great but we didn't have any other options as everything else was either booked or overpriced. The bathroom was fairly dirty and we aren't sure the last time it was cleaned. We had 1 towel and washcloth. After asking multiple times we were given a new towel. We stayed here for 5 days. Every day we had to tell them not to open the balcony door and not to turn the heat off. It was freezing. Not once did they listen. So we had to adjust our schedule to stop back and make sure we could close the door and turn the heat back on. The cleaner cleaned different things each day. Not everything. Some days the beds weren't changed and other days the towels weren't replaced. There were crumbs on the floor that remained the entire time we were there. The walls are extremely thin. Be prepared to listen to your neighbors all night long. Including smelling them smoking. Don't stay here unless you have all of your vaccinations and are up for a dirty adventure.

The only good thing of the hotel is its location - it's at the city centre, near Printemps and other high-street shops. The receptionist didn't speak English, and she didn't know how many nights I booked when I checked in. The reception is closed in the evening and then open for a few hours until 9 pm, so in most cases, the guests can't find the receptionist in the evening or at night for help. There is no wifi in the rooms. No dustbin but just a small trash bag is in the room. The hair dryer didn't work during my stay. There's no chair in the room. The door of the room closed very slowly - it's no use pushing it.