Chateau de Montvillargenne

Admittedly, we did not book the most expensive room (only €250 to be under the eaves…). The price of the 2 bottles of water is nowhere to be found (complimentary or paid?). I would like to have dinner brought to my room. But what is the reception number? I am looking, but nothing. No info. So I go to the reception and ask where the info is. answer: "I don't know. But I will look." I actually did, 10 minutes later: "9, sir. It is indicated by turning on the TV, then going to the hotel services program, then to the right directory, then you download the PDF doc, then you go to page 24. It is indicated in the middle of the page.  Couldn't you have made it simpler? That's how it is and our guests are satisfied." In a rage, I canceled the reservation for the next day's brunch. No problem. Even though a simple goodwill gesture would have been enough to calm me down. Otherwise, the breakfast staff was adorable. But frankly, the reception, the room, and the service are not up to the standard of a 4-star hotel. Beautiful castle, flattering decor, but terrible service.

An establishment that was once impeccable Under the name Château de Montvillargenne, this establishment was a benchmark: impeccable service, constant professionalism, customer focus, and management that lived up to its prestige. One found a rigor, an elegance, and a reliability that did honor to the place. A spectacular degradation since the change of identity Since its transformation into Jeanne & the Forest, the experience is nothing like it used to be. What was once a high-end establishment has become a disorganized, incoherent place, incapable of ensuring simple reservation follow-up. An unworthy telephone experience I called to book a table for four people for the following evening. Since service had already begun, the person I spoke with took my name and number, assuring me that I would be contacted quickly to confirm. A total lack of professionalism At 8:30 p.m., with no news, I had to call back myself. And then, I was told that the restaurant has been fully booked for several days. This way of operating is unacceptable: • Lack of transparency — why promise a callback if the reservation is impossible • Lack of organization — no internal communication, no consistency • Lack of respect — leaving a customer waiting for a confirmation that will never arrive • Lack of consideration — it is up to the customer to discover for themselves that their request was in vain A disastrous image for a place supposed to be high-end The contrast with the era of the Château de Montvillargenne is striking. We have gone from a prestigious and reliable establishment to an amateur structure, incapable of managing a simple reservation. Conclusion I strongly advise against Jeanne & the Forest. This place, once exemplary, has become unrecognizable: broken promises, lack of follow-up, total disorganization, and customer service that is no longer professional in any way.

In the middle of a heatwave, we occupied room 501, whose air conditioning was defective. The technician noticed it and was unable to repair it. The airflow being insufficient, the fresh air did not reach the bed, and we therefore had to sleep directly on the floor under the air conditioning's airflow. The window being blocked made it impossible to ventilate! The manager denied the problem, and we were not even reimbursed for that horrible night!