Hotel Park Lane Paris

I really like this hotel - the staffs were nice, room works well for me and close proximity to the office makes it ideal. It's officially my number one choice for my work trip to Paris :-)

The hotel is adequate, definitely not 4 star with the bathroom and balcony needing an upgrade.On returning to England £100 was missing from my bag. The bags had been left on the assumption that they would be put in the baggage hold until we collected them to go to the airport. They were left in the open for over 6 hours next to the bar and on contacting the hotel we have been met with silence, emails and phone calls not returned and the phone put down on me when asking for who I was speaking to. If you do stay here please wait and make sure your bags are stored in the allocated room with the only person who can access them is the reception staff. A very bitter end to a fantastic break in Paris.

Posting this while I am currently staying at Hôtel Park Lane Paris because management's refususal to resolve a deposit dispute in a clear, timely way. I have written evidence from the hotel showing both the cancellation terms and the amount paid: 1) A booking email from the hotel dated 24/10/2023 states the room type as “Double (Wheelchair accessible)” and the cancellation policy as: “no fees if the booking is cancelled at the latest 48 hours prior to the date of arrival, otherwise 1 night will be charged.” 2) A proforma invoice from the hotel dated 24/10/2023 (Reference KS12EFKK) shows a total of €6,351.84 for the stay 24/07/2024–02/08/2024. After the hotel received the funds, the booking was later treated as non-refundable. I did not agree to any change of terms after payment. I returned to the hotel to resolve this in person, but I’m being told it is up to the owner, MR ROMAIN RENOIR, to decide, and there is a clear reluctance to provide a written decision or timeline. I fly back to South Africa this Friday, so continued delays are not acceptable. I have asked for a written response by email and a clear deadline, but neither has been provided. If the hotel honors the cancellation terms stated in their own email and reimburses the deposit appropriately, I will update or remove this review.