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Reviews from Guests

3.0/5

tripadvisor

330

Reviews

from real guests

Inspiration679544

5

/

5

Lovely. Best location in all of Paris. It is walking distance to everything. The owners continually renovate to optimize the space but everyone needs to understand that this is a 300 year old building so you get top location and exceptional charm for the small price of small rooms and no elevator. I would never decline staying here for a less central place with bigger rooms.

A485CZjoec

1

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5

I would not recommend this hotel at any cost! I’ve stayed in many hotels in Paris and, indeed, around the world. This is the worst I’ve ever stayed in. The room I was given literally reeked of mildew from the tiny combined toilet/shower unit in the room. A staff member on the front desk that evening agreed with the bad smell and said he would find me a different room for the next night (the only decent person on desk staff apparently). When I returned to the hotel the next afternoo, they said they had no other rooms available. That’s understandable but when I asked to cancel my booking and be refunded what I had prepaid, they refused. I explained that I could not stay in the room because I am highly allergic to mildew and already my breathing had been affected the first night. They still refused and then gaslighted me about the smell. I called Hotelsone.com through which I had made the booking and they were completely useless saying it was up to the hotel if they wanted to refund me even if it was a matter of health and safety. Since I could not stay in the room because of the mildew I was forced to find last minute alternate accommodation (very expensive) for which I had to pay out of pocket again. It is clear that the management of this hotel care more about money than customers and they offer sub-standard unhealthy accommodation at an exorbitant price. They were not only rude but tried to gaslight me and therefore are also dishonest. Stay away from this hotel! I also do not recommend booking through hotelsone.com which appeared to be a scam site to which I was redirected after I tried booking at another hotel. Watch out for this scam my operation!

Dentelle66

5

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5

Hotel ** very clean. The staff is lovely and very attentive! 24/7 reception! Air conditioning is rare in the neighborhood for a **! Close to everything in downtown Paris!