Adagio Paris Vincennes

Unfortunately we experienced multiple issues with this hotel. Firstly and most importantly the large family room with balcony we pre booked and paid for was not available on arrival. We were instead given two small studio apartments. We asked to be moved twice but were told no bigger apartment was available. This really impacted on our stay as we wanted a room together as a family and to enjoy use of a balcony in the sunshine. Instead we spent most of the time squashed in one studio, moving only to sleep. Additionally, we experienced the following more minor issues which all add up: no kettle in one room on arrival (so had to ask for) washing machine and dryer out of order twice during stay. Bedding was poor, mattress cover was made of paper, bottom sheet was not fitted so bare mattress regularly exposed which felt unhygienic. Sadly staff didn't seem to make any attempt to resolve the fact we didn’t get the room we booked and were not concerned about other issues raised such as washer/dryer unreliability. They did not seem to care, indeed we felt like an irritation. We received little apology and no offer of compensation upon check out. This would not have made up for our experience, but would have at least acknowledged it. Such a shame as we generally have good experiences of Adagio elsewhere and the neighbourhood the hotel is in is lovely.

Large room, well appointed. Quiet. Quality bedding. Cleanliness. Very nice Welcoming whether on arrival or departure. Classic breakfast.

-Safe. Very customer friendly staff. Nice room. Basic cuisine. Great and safe parking.