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Reviews from Guests

4.0/5

tripadvisor

42

Reviews

from real guests

rodyroda

5

/

5

⭐⭐⭐⭐⭐ A real favorite for the Hotel Key Largo in Bandol! ❤️ An ideally located hotel, with lovely rooms where you immediately feel at home… but better! The breakfast is fresh, hearty, and delicious, with delicious homemade cakes every day. A real pleasure to start the day! 🥐🍰 And above all, an adorable, attentive, and warm staff, who contribute to making the stay truly exceptional.

Passport36779020009

1

/

5

⭐☆☆☆☆ A huge thank you to this establishment for this... unforgettable experience. €200 a night to discover that a 3-star hotel can offer stained sheets with hair, outlets that don't work (or that are literally coming out of the wall), a water outage, and above all a magnificent showerhead covered in what strongly resembles mold. But be careful, according to the manager, it is not mold: "It's limescale." I will let you judge for yourselves. When we reported the showerhead issue, we were told that "the housekeeper will come by tomorrow morning"... Small detail: we were only staying for one night. A sense of logic is clearly as absent as the maintenance of the rooms. The best part remains the manager's welcome the next day. Instead of a simple "sorry for the inconvenience," we were treated to a very warm "That's not my problem." Regarding the water outage, I perfectly understand that a hotel is not responsible for that. On the other hand, offering an apology or showing a minimum of empathy, that is well within her purview. And when we insisted regarding the showerhead, the response was: "It's nothing, it has never killed anyone." That sums up the sense of customer service quite well. We had already come last year. At the time, we had spent the stay without air conditioning. We wanted to give the establishment a second chance. Clearly, that was a mistake. Perhaps because we are two young people, our comments were not taken seriously. However, our €200 has exactly the same value as that of the other guests. On the other hand, I would like to thank the young brunette woman at the front desk, who was extremely kind, professional, and who really tried to find solutions despite the situation. She deserves to be commended, and I wish her a lot of courage. In summary: a hotel that proudly displays its 3 stars, but service and consideration for the clientele that deserve far less. If professionalism were measured by the contempt shown toward guests, this hotel would easily deserve an extra star. For the rest, I simply advise you to move along.

AndalusienApril

4

/

5

The hotel has a good location and truly offers a very nice and loving breakfast. The rooms with terraces provide a wonderful view, and one can really unwind there at the end of the day. But where to go if it rains? There is only one chair in the rather small room, and the spacious breakfast room is locked. Unfortunately, the rooms have only been superficially renovated; our floor was very worn, the doors are old and poorly painted, and the bathroom is partially renovated. We still felt very comfortable and always found a parking space. The price-performance ratio for the room is not right.

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