Very good stay at this Belambra club, we had a very good vacation.
Welcome:
The welcome is warm and the staff is very pleasant, despite a small glitch regarding the accommodation that was assigned to us, but I will talk about it again at the end in the "Reservation" section.
Accommodation:
The accommodation is good, clean, the bedding is not bad. The mid-stay cleaning is also good and spotless.
Just one remark, I find that there is not enough storage in the accommodation. Moreover, the area where the mini-fridge is located is, in my opinion, poorly utilized: a few shelves above would be welcome.
The club:
The site is very clean and well-maintained. Just a small downside regarding the lawn, which could use a bit more maintenance in some places, but hey, that is really nitpicking, because overall it is spotless.
Pool:
The pool is very clean. We always found space on the lounge chairs, regardless of what time we went to the pool.
I just found that it smelled very strongly of chlorine on some days. The grassy area next to the pool is also, I find, a bit poorly utilized. However, I think that this area has potential. Anyway, that’s just my opinion.
Activities:
Numerous daytime activities, especially sports. The entertainment team is top-notch, with maximum energy!
The shows are very good and what can I say about the theater: top-notch!
Location:
In this case, you systematically need a car. Aside from going for a little walk along the banks of the Sorgue, there isn't much nearby.
Children:
The Belambra touch is a real strong point!
The kids' clubs are excellent, the activity leaders are very dedicated and attentive. Many activities are offered, the children have the option to have lunch or dinner all together with the activity leaders, there are evening events, etc.
My daughter loved it! The children's show is also great.
Just one remark, because I had seen this in another Belambra club and I thought it was a good idea: when the children are moved around the club, having them wear vests would be a plus to identify them better.
Dining:
Very good and varied. The dining room staff is fast, efficient, and very kind.
Bar:
Same here, perfect! And the terrace at the entrance of the castle is truly soothing.
The Belambra mobile app:
Well, the app doesn't work anymore... Fortunately, the team set up an alternative site to have access to the necessary information.
Booking:
That is the only real point that disappointed me a little upon our arrival.
A few days before our arrival, the club contacted me by phone to check in on my booking. During the conversation, it was mentioned to me that the accommodation could be either with a terrace or with a balcony. At the time, I didn't react, but I called back half an hour later to be sure I had understood correctly. I then specified that I had booked an accommodation with a balcony and that it was indeed what I wanted. The person on the phone took note of it.
In parallel, I also sent an email to the club, with the booking center copied, in order to confirm what I had actually booked and what I wanted. The booking center replied that my accommodation would indeed have a balcony. The club was also copied on this response.
After several hours on the road, with the little family and suitcases in hand, we expected to have the accommodation we had booked. However, the accommodation that had been assigned to us was ultimately on the ground floor with a terrace.
It is not necessarily dramatic in itself, but at the time, it is still a rather disappointing situation, especially after having taken the trouble to check a few days before our arrival.
I actually had the feeling that the email from the booking center had finally helped to resolve the situation on-site, since the team found us an alternative solution.
For me, the problem is therefore mainly an inconsistency between what is displayed on the booking site and what seems to be done on-site. If the accommodations are really assigned regardless of terrace or balcony, it would be wiser not to make the distinction on the booking site.
In the end, despite this little glitch, we had an excellent vacation and we would go back to a Belambra club without any problem.
