Citotel L’Europe

A group booking had been made for 8 employees, 5 weeks in advance, with a credit card fingerprint of the manager, for a specific night. When they arrived late, after their train, the 8 passengers had to wait a long time before someone came to open the door. Finally, they were informed that there were no reservations in their name (while on our side, the reservation was well registered and finalized by various emails with the property and on the right date). So they found themselves on the sidewalk in Cholet, without clear explanations, excuses, let alone help to find another accommodation at 9:30 pm. No professional action has been taken, as one would expect from a hotel in the face of such a situation. No help finding accommodation with colleagues. A complete lack of professionalism and service was noted. What does the management of this establishment do, which our site makes live all year round?

Very welcome from the team. We had booked the hotel for two nights. Having arrived after 8pm, a code was sent to us and the keys were waiting for us on the reception terminal at the entrance. Very friendly staff, very clean hotel, same for the rooms. Breakfast good, maybe a little expensive for the choice, but the taste is there. The only small downside seen with the reception is the temperature in the rooms, it was very hot, and the first night was difficult. After reporting the problem at the reception , two fans were loaned to us for both rooms which allowed us to spend a better night the next night. I would still recommend this hotel for its welcome and easy accessibility.

No parking, disappointing breakfast, rikiki bathroom and a single towel, few hygiene products and poor quality. All for a high price. Erik points not counted for the restaurant part and I paid a part (15€) with an Etik check that was deducted from the calculation basis for the acquisition of the new points. In addition I had to call the hotelier because the transaction had not been registered during the payment despite having given my Etik card during the payment