Le Grand Hotel & Spa

This hotel is a real discovery. I had come to get away from it all, and I must say that it is perfect for that. The staff is very professional and very polite; the premises are welcoming and impeccably clean. The spa is also very well done, a real plus for relaxing. The icing on the cake: the restaurant and breakfast, of a rare quality for a 4-star establishment. Two negative points to note, however: • The Wi-Fi is almost nonexistent; it is impossible even to watch a movie in the evening. It is frustrating, and it would make me hesitate to return with my family for those who need to work. • The “suites” are not two real bedrooms: it is a nice bedroom with a single bed in the living room, with no privacy. Clearer information would allow one to choose with full knowledge of the facts.

We spent a weekend on a cocooning package at this hotel, and it was truly a beautiful experience. The staff are very attentive, with a special mention for the young apprentices; they are as efficient as they are friendly. The breakfast is simply exceptional; it even surpasses what you can see in Austria or the Black Forest, which is truly rare in France. I also think that I have never slept as well in such comfortable bedding in a hotel. If I had one single complaint to make, it would be about the heat center. It is pleasant, but just to have a sauna, a steam room, and a jacuzzi, I think it is not worth spending extra for that... The pools and the sauna provided are already largely exceptional.

I came to stay alone at the Grand Hôtel & Spa in Gérardmer to rest for a few days. My stay went without incident... until I received, after my departure, an email from the establishment's owner accusing me of having a second person share my dinners and asking me to pay for these meals, even though I was alone during my entire stay. I immediately contested these accusations and asked for the evidence on which they were based, in particular any video surveillance footage. To this day, I have received neither proof, nor a convincing explanation, nor even the slightest apology from the owner. I remain today without understanding how such an accusation could have been made. Is it a case of mistaken identity, poor reporting of information, or an internal malfunction? Regardless, it is particularly unpleasant to be treated like a fraudster without any tangible evidence being presented. This episode completely overshadowed the few positive points of my stay. Especially since the hotel's services are not impeccable considering the advertised standing: clogged sink, leaking shower, noisy air conditioning, view of buildings, spider webs on the ceiling, and the absence of a courtesy tray to prepare coffee or tea in the room. I expected a minimum of professionalism, rigor, and consideration for its clients from an establishment of this category. A simple mistake can happen. However, persisting in an accusation without providing proof and without offering an apology is, in my opinion, unacceptable. I will not return to this establishment, and unfortunately, I cannot recommend it.