Campanile Avallon

A loyal annual "practitioner" of Campanile (Bollène, in June and September and Beaune again this year), we had booked the one in Avallon for this weekend (2 nights on September 19 and 20). What can I say... The hotel and its rooms are completely in need of renovation. The exteriors are poorly (or not) maintained. While this one is easy to access via the highway, the closing of the restaurant all weekend when the nearest town is 5 km away is really problematic if you have just driven a long way and thought you could eat on-site and then rest. The restaurant where we were able to have breakfast is dirty (you can barely see through the windows). When we entered, all the tables were either occupied or not cleared. The receptionist (in an outfit to say the least peculiar for this job (sweatpants and tank top...) and his young colleague (in charge of budget tracking and the dining room) were calmly smoking their cigarette outside... I therefore placed 2 dirty trays on a coffee table to be able to sit down. The buffet was lacking almost everything (no more scrambled eggs, very few pastries, no more cheese, 1 slice of salami and ham...). About ten customers had been waiting for quite a while until one of them, exasperated, went to call out to our two characters... The buffet was partially restocked (many still waited for the hens to lay eggs...) after a "certain" amount of time. For the next day's breakfast, while the buffet was more or less complete this time (many fewer customers perhaps explaining that...), it was a shortage of bread (baguette or other unsweetened bread) that we had to face. Only 2 dry crusts remained in the basket... After placing my plate containing a piece of Camembert, a spoonful of scrambled eggs, and 3 pieces of bacon on the table, I went to ask if it was possible to have a little bread. The same young girl as the day before (but who this time was clearing the tables...) answered me that it should be possible and she headed toward the kitchens. I waited 15 minutes standing near the buffet, in vain... Exasperated, I resigned myself to taking a croissant and a raisin roll and placed my savory plate, without having touched it, on a nearby table. The young lady who was clearing the tables then came by, asking me if I had finished. A bit dryly, I replied that I had waited for the bread but had seen nothing come... To my great surprise, she informed me that it was baking... Anyway, sorry for being so long-winded, but this very negative experience had to be reported... If I return to the Avallon region, I now know which hotel not to book anymore..

We stayed at the Campanile in Sauvigny-le-Bois as part of a Wonderbox gift set, and unfortunately the experience was disappointing. Upon our arrival, the condition of the room raised our concerns. Regarding hygiene, several elements were unacceptable: a trace of excrement on the toilet seat, significant dust on certain equipment, dirty bathroom seals, walls marked with drips, as well as the presence of several insects in the room. The balcony ashtray had not been emptied and still contained the cigarette butts of the previous occupants. Dinner unfortunately did not raise the level: the quality of the dishes, organization, and service were well below what we knew of this chain. We would like to emphasize, however, that the manager was attentive and sincerely tried to find solutions upon our departure when we announced our dissatisfaction. Our feeling is that she, like her team, is facing a lack of resources, staff, and training. The employees seem to be doing their best, but they are overwhelmed by an organization that does not allow them to offer quality service.

The room is decent, the breakfast perfect with a large selection.