Manava Suite Resort Tahiti

The advice I can give to those who decide to spend a holiday in this hotel is to be very careful with the final bill you will have to pay and with the organization, as the professionalism of the staff leaves a lot to be desired. Specifically, I stayed in this hotel with a friend and my wife for three days at the beginning of August. I then moved to Moorea, forgetting my passport in the room; my friend delivered it that same day to the reception, explaining what had happened. I also wrote an email specifying that I would come to collect it in mid-August, and the response was that everything was under control. However, when I presented myself at the reception in mid-August to claim my passport, total chaos began because the staff had not the slightest idea where it was, though they fortunately found it after more than half an hour. During those same three days in early August, I rented a car and booked another for when I would return from the Tuamotu Islands. Upon returning from Rangiroa, I went to the key collection area near the pool and faced another unpleasant surprise: the staff knew nothing about my car and told me no cars were available. I showed them the reservation form that they themselves had countersigned, and they began making phone calls to which no one responded. Since it was evening and everything else was closed, I could not turn to other companies; I told them I would not move from there if they did not find me a car and eventually, "coincidentally," they found one. This resulted in over an hour of waiting and significant stress, and we also noticed that the breakfast bills were inflated. Certainly, if we ever return to Tahiti, we will stay far away from this hotel; as they say in these cases, "forewarned is forearmed". The service is truly terrible for the level this hotel structure boasts and, above all, for the high costs it proposes. We found ourselves a thousand times better in Polynesian homestays than in this luxury resort.

Location, beautiful staff, welcoming and pleasant, especially Polynesians, cleanliness, quiet and super decor, decoration for the studio for three people

I have never experienced such an unpleasant welcome in a hotel. When I arrived for the check-in, not a hello, not a smile, not a word of courtesy. A total coldness, contrary to our Polynesian hospitality. A few moments later, the person at the reception comes back to accuse us without any evidence of having filmed her, simply because the phone was oriented towards her. This accusation is inappropriate and totally unfounded. When, 5 minutes later, I went back to her to understand this absurd situation, she explained that pointing the phone at her disturbed her. No excuses, no questioning, only a defensive and hostile attitude. Such behaviour is unexpected in a hotel establishment and unworthy of a hospitality service. This experience ruined my arrival and gives a very negative image of the hotel. Don't.