World Palace

What I liked The hotel itself is beautiful and its location is exceptional, easily a 10/10. My room was very spacious, comfortable and spotlessly clean, with a lovely sea view. I could even see the Ferris wheel and Batumi’s Astronomical Clock from my windows, which made the room particularly memorable. The hotel is also within easy walking distance of the waterfront, the old town and many of Batumi’s main attractions. The Wi-Fi was excellent throughout my stay: fast, stable and reliable in the room, with no connection problems. Breakfast was good and varied, and I was completely satisfied with the room, cleanliness, location and overall physical quality of the property. I would particularly like to recognize Lisa, who was the outstanding exception among the staff. She was warm, honest, kind and genuinely interested in helping guests. When a nearby currency exchange office offered me a very unfair rate, Lisa personally accompanied me to a reputable exchange office where I received the correct and fair amount. She told me that she truly loves her work, enjoys helping people and remains in contact with many former guests for years. This was completely believable because she has a natural understanding of hospitality and made a lasting positive impression on me. What could be improved Unfortunately, the general standard of service did not match the quality or four-star status of the hotel. There was no bell attendant or consistently available member of staff to assist with luggage. In my opinion, guests at a four-star hotel should not be expected to carry heavy luggage themselves. On arrival, the welcome was cold. One staff member carried my suitcase as far as the room, but there was no introduction to the room or its facilities, and he left without any warm or welcoming interaction. The departure experience was even more disappointing. Lisa was off that day, and the male receptionist on duty had very limited English. Although I clearly repeated the exact time I needed my taxi, the arrangement was misunderstood more than once, first resulting in the taxi arriving at the wrong time and then being delayed. This caused unnecessary stress when I had a bus to catch. No hotel employee was available to help me bring my luggage downstairs, so I had to carry it myself. At checkout, there was no proper farewell, no “Have a safe journey,” and no indication that the hotel hoped to welcome me again. Even my room key card was not collected, which reflected the general lack of attention during checkout. The taxi driver eventually helped place my luggage in the car. Lisa appears to be single-handedly compensating for the coldness and lack of hospitality training shown by much of the rest of the team. The hotel has an excellent location, beautiful rooms and very good potential, but its front-desk staff need better English skills and serious training in welcoming guests, assisting with luggage, arranging transportation accurately and managing departures professionally. In fact, Lisa would be the ideal person to lead such training. A hotel this attractive deserves a service team that strengthens its image rather than undermining it.

The hotel accommodated 8 days in June 2025. Batumi was for the first time, very glad they didn't make a mistake with the location, liked the old town. In general, the hotel is well located: to the sea, the Alphabet Tower and the statue of Ali and Nino - 10 minutes walk. Pros of the hotel, in addition to the location: the hotel is almost new, liked the interiors of the rooms and common areas, natural materials in the finish, cleanliness, high ceilings, comfortable mattresses and pillows, decent breakfasts on range and quality, good service, polite and friendly staff, possibility to communicate with the staff in Russian. Cons: noise from the road and from construction nearby, heard in some hotel rooms and restaurant. Therefore, when checking in, they refused a room with a balcony - it will not be possible to sit on the balcony in silence, admiring the beautiful view. Batumi is being renovated, built, improved everywhere, which is certainly a good thing: the city's image is getting brighter, but the construction and paving on the roads are increasing the noise. This situation is almost ubiquitous, you need to be prepared for this by first-time travelers. At the same time Batumi liked it: the old town is charming, chic promenade with park area in the center, Iveria Beach nearby appeared the most comfortable. In addition, the hotel is close to the Botanical Gardens and Green Cape Beach (you must visit). Hotel recommended! Thank you very much to Kahe and Lisa for your help and responsiveness!

Very rarely started writing reviews, but this time there is a desire to write, exclusively mentioning the hotel staff. The review will be more grateful to people who genuinely love their jobs. So let's start with the administrator. Lisa is a highly professional, instantly responsive girl, clearly and sensitive to the moment and what guests need, in any situation ready to come to the rescue and solve any question (we had many questions). Lisa decorated our holiday with her attention and care. If we decide to come to Batumi again, we will definitely stay in this hotel, because thanks to Lisa we have experienced an atmosphere of home comfort and real Georgian hospitality. I want to mention the wonderful work of the hotel restaurant during breakfasts. Unfortunately, I didn't ask the name of the Russian-speaking woman who made us a personal breakfast on our first day at the hotel. And it's very nice and important to feel like a favorite guest. This breakfast in terms of quality of products, serving and individuality of approach matched breakfast in the hotel laksheri! This is the most delicious cheese omelette I've ever eaten! What a hachapuri! The housekeeping staff, like invisible fairies, managed to clean the room every day while we were at breakfast. It's nice to be back in the room after breakfast, and there are fresh towels, room order and new water bottles. I really hope my feedback will help hotel management assess the performance of the employees, making you feel at home in the hotel. They are the real World Palace! Now, a word about the hotel. Excellent location, old town, all attractions within 3-5 minutes walk. Children's beach, with a gentle entrance to the sea and no wave within a 5-minute walk of the hotel. A bus stop is 30 metres from the hotel entrance, buses to any part of the city are available on schedule. Opposite the hotel bus stop in Tbilisi. There's a grocery store next door, a lot of good restaurants nearby. In this hotel everything and the level of service, staff, and the location of the hotel.