ACHAT Comfort Bretten

we stayed 2 days in the hotel and were very positive surprised although we had only read the comments here and were skeptical first I must say was not as it was described here. The staff was very friendly and accommodating and the breakfast was top everything you need, a very large selection. We will come back again

I stayed at the DORMERO Hotel and Albergue in Sahagun, Spain, the night of October 7, 2025 and checking out the following day. The stay at the hotel was fine and as advertised but what was truly remarkable was the service, particularly of one of the persons working there named Salvador. On Oct.8, I checked out of the hotel arranging for my bags to be transported to my next destination, which they were. In the process, I forgot 2 small items in my room, a lightweight blanket that rolled up into a tiny cylinder and a sleeping bag liner(which folded up into a 4 inch by 4 inch by 1 inch package). When I got to my next destination, I realized my omission and tried to contact the DORMERO hotel in Sahagun. When that was unsuccessful, a sent text message requesting a call-back which I didn’t really expect. In less than 10 minutes I got a a call from Salvador at the hotel. He was very sympathetic and listened carefully as I explained the problem. He promised to call me back in 20 minutes and did. He requested more info and promised to call me back within 10 minutes which he did saying that he’d found the items. He then made arrangements to ship the items to my next destination. He then called back to get my banking details and then arranged for shipment of the items. I received the items the next day complete and fully in tact. I was really impressed because at any point, he could have ignored me or failed to get back to me. He never did that. He made the rectification of my mistake his problem and showed the tenacity to seek a resolution to my satisfaction. Unfortunately, such high-quality service is a rarity in our modern world. Salvador showed an exceptionally high level of service that should be an inspiration to others and I really appreciate it.

We have already warned about this hotel via Google, but there are systematically bad comments challenged and deleted or blocked. That was the case with my partner's contribution and also with my contribution. The evidence images and videos we uploaded have been deleted. We have stayed at this hotel before. However, the cleanliness is now a big problem at this hotel. On our last stay, there was mold in the shower, the pillows had yellow spots, the fan in the bathroom was without function, the room was generally a bit dingy and the LED lighting flashed constantly. You had to remove the room card to have it dark. The nice lady from the reception could not change anything about the circumstance now, which is of course understandable. The development of the hotel is disappointing.