Hacienda Hotel

Very large vacation apartment with a garden area.

We stayed here a night while visiting Mainau island. We stayed at room4; the room is very clean and comfortable. Bed is comfortable and checking in was easy. Free carpark and wifi. The price also included a nice breakfast. Would definitely recommend visitors to stay here

The hotel is not really a hotel. It is more of an unattended set of rooms. You press a buzzer at the door to check in, never actually meeting a person. But that all works well and the rooms are very nice and quiet. It is staffed in the morning for breakfast. The problem is the staff. My wife booked and pre-paid the room. On checkout I returned my keys and headed to my car. The hotel clerk chased me down and said I did not pay. I was very embarrassed and said my wife had done so. She said no and did not really treat me all that nice. When I got home, my wife checked and indeed we had pre-paid the room. We called the hotel and they refused to admit this. We wrote an email which was never answered. We had to call the service that booked our room and they took care of it and called us back and said yes, you did prepay and the hotel was wrong and we were refunded our original payment. And we never received any kind of apology from this hotel.