Zi Hotel

The anticipation was great when we booked our 5 rooms for the Christmas market trip to Karlsruhe about 9 months ago. The pictures of the rooms and also the reviews were consistently promising. Unfortunately, the hotel did not live up to these expectations during our stay, yes you really have to say we were bitterly disappointed. The gentleman at the Check Inn counter was the first of the staff to leave an overwhelmed and layperson impression. After about 45 minutes we still had our room cards it was however only 1 room ready to move in, which was basically not bad because we arrived at the hotel shortly before 11 am. We stowed our suitcases in the room and left. The drama only really started the next morning, 08:30 we met for breakfast together. The tables were not set and partly also Dirty the buffet was almost empty there were only isolated items that were only refilled after we drew the attention of the next overwhelmed and lay staff. Even the next morning didn't get much better now the self-service coffee machine was practically out of order all the time due to a malfunction and no staff present could change that as no one knew how to do it. The buns were hard and otherwise no bread available even the hygiene did not improve, with horror we had to watch how the freshly washed cutlery was touched at the top and so conceded. Furthermore, our rooms were not cleaned once during our stay (3 nights) which led to the toilet paper, the cosmetic towels ran out and our small trash cans overflowed. Also, the towels were changed only after request to the staff. For these reasons, the hotel is more appearance than being and certainly not recommended.

I dont know how to start this review. We booked 4 nights via booking.com. the pictures and ammenities presented looked decent plus it was located in a central area. We had arrived in the city and we needed a place to stay for 4 days after the place we were supposed to stay cancelled hours before our arrival so we basically had no many choices for same day accomodation. Well, booking.com should be ashamed of having this place as one of their listing 1st of all and then no even cancellation oportunity even though we said we will be leaving sooner they had no option to cancel starting the next day. Well this plaace made us even change our schedule as we felt so uncomfortable there we had no choice but leaving sooner. No AC which is normal in Europe but then if you open a window and you dont smoke , your room will smell like cigarette in a sec as the main street is full of bars and people smoke so imagine those smells comming up. The room was not clean at all, sheets stained with different " unknown things" carpet as well stained and smelled awful. People that work there wete not too willing to help honestly. The fan was not even working we had to go to the front desk to request for a new one and they brought one full of dust. I mean this place would not be even operating as a hotel in the US, maybe a motel and for the prices thet charged us for 4 nights !! Plus the moment we arrived they gave us our room keys, once we went upstairs 1st thing we found was the door fully open , everything was untouched but imagine you get to your hotel and your " room door" is open. Very weird situation. No mini fridge ,no safe to store your valuables. I mean this is def a 0 to me and believe me , i am usually very ok with whatever. This place turn you into a "Karen" even though you dont want to. Dont go !!

Unfriendly male receptionist, we should be patient, there would be a lot going on right now. Other guests have been given the key to an occupied room. At night, the receptionist suddenly stood in our room. They say he knocked. Right in front of the room all hell was going on all night so you couldn't sleep. In showers, the hand shower came off and the water splashed through the bathroom. It's best not to look too closely at the corners. The 3. Bed was a disaster! At breakfast on Sunday (the female force is probably off on Sundays), there was almost nothing more ... No cutlery, no rolls, no cheese... The coffee machine did not work for a time... And a receptionist who just talks his way out and smiles at our complaints P.S. Best to bring your own toilet paper