Mercure Stuttgart Airport Messe

Warm Welcome from receptionist. Staff were nice. Limited service.small rooms

This is a solid choice if you need to stay near Stuttgart airport with free parking on the street outside the hotel. The rooms are clean and well appointed for a short stay and a good nights rest. The staff were very helpful. Thank you

The positives: location - chosen because there's a U-bahn station a few steps away with frequent trains to Stuttgart centre, no need to pay for a city-centre hotel with all the problems of driving and parking there, this hotel is really easy to access being just off the motorway. And yes, it does have its own underground car park...but..... Right, the many negatives; first and foremost, the air-con didn't work in our rooms, effectively just a fan. No doubt the manager/owner will respond that "thanks for the feedback, this will be fixed in the future" but reading other reviews, it's been a common problem for some time that still isn't fixed and probably won't ever be (and it was 29C outside, opening a window wouldn't have done much). Accor group hotels have 'form' for non-working air-con, be warned. Reported the non-working air-con to reception, just got a shrug of shoulders, the staff couldn't have been less interested or helpful, they need to be 're-educated' Second: only one elevator working, reported by other reviewers, still not fixed (probably never will be), staff aware but not at all apologetic, so very long wait times to get to/from room to reception or car park Ah yes, the car park....don't know when the hotel was built, but the car park spaces (constrained by pillars) are teeny: as others have said, you would really struggle to park 2 Golf-size cars next to each other and open the doors, so the effective number of spaces is actually halved. And then, after paying the usual outrageous cost, the reception staff handed over the ticket and... "er, the exit barrier isn't working, press the button and we'll operate the barrier from here". If they're paying attention and/or not too busy. Hmmm.... Back to the rooms: even in the privilege rooms, Mercure hotels (I was told) don't have a fridge/minibar, so if that matters, bear it in mind. Room itself looked tired and worn, cleanliness could have been much better Breakfast was just about OK, items not replenished regularly (never did get my orange juice), dining room was over-warm (perhaps, I dunno, the air-con not working..?) but food choice was adequate Overall, I'd try and choose another hotel in the same area, for ease of driving access and close to U-bahn. Avoid the Mercure, whatever the response might be to this review, I very much doubt that the problems I've reported could be/will be fixed