Akzent Hotel Atrium Baden

I felt well taken care of and treated in a friendly manner at all times. In the expected event of a short-notice extension, I was promised help. The breakfast buffet was extensive with extremely friendly service. I would love to come back.

Highly recommended for your stay in Bad Krozingen. This family run hotel is a fantastic choice in this area. Family run and exceptional hosts who really appreciate their guests. Rooms are of high quality and extremely comfortable for a good night’s rest. Breakfast has a wide variety of fresh breads, fruits and fresh eggs cooked to your liking and sourced from a local farm. I’d highly recommend a stay on a visit to Bad Krozingen or the surrounding areas.

I was forced to stay in this dreadful place for one night. I should have cancelled the booking as soon as they sent a message saying that there would be no one at the reception after 9:30 pm — that was already a warning sign. I arrived at the hotel at 10:30 pm, and there was nobody there. The key was simply left on a small table. The “hotel” (which in reality feels more like a hostel with private rooms) looked like something out of a horror movie. The heating was not working (it was +3°C outside), cold air was coming through the windows, there were no slippers, and the bedding was made of horrible cheap synthetic material that does not breathe — you sweat, uncover yourself, and then immediately start freezing again. The towels in the bathroom looked very old and worn out and frankly quite unpleasant to use. The toilet smelled of sewage. Since there was no one at reception, I also had to carry my suitcase up to the third floor myself. Of course, it was my mistake to choose this place based on a recommendation, but neither the photos nor the reviews reflect reality. This place is truly awful. Moreover, my assistant made the booking, and the hotel even sent her a complaint about me, saying that I appeared upset in the morning — after I had spent the night sleeping fully dressed, wearing a wool sweater, a scarf, and two pairs of socks just to stay warm. Do not stay in this place. Everything about it is terrible, including the unripe green bananas served at breakfast.