Arkaden Hotel Im Kloster

I booked a double room thru Expedia for 31 12 2019 for 169 E; The room which was given to me did not correspond to the photo on my voucher. This hotel is composed of 2 buildings. We were given a room in the 'cheapest' building and probably one of the worst of the building : it was under the roof, small, without any phone, witn a leaking shower and with a metallic part of the shower door which did not hold and fell !. Also limited soft pillow !!! The room we were given was worth at most 50 euros. I complained that I have been cheated. They told me they had the right to do whatever price they want : proof that I have been cheated ! Meanwhile I complained to an unpleasant man (at 19h20), a girl phoned (probably to the boss) and told me afterwards they had no other room available and that I could leave now without paying anything. Of course it was impossible as it was late ! The fact that I have been cheated is demonstrated by the fact that the girl told that no better room was available. So I discourage anybody to go there ; this hotel is dishonest :

We were positively surprised by the hotel! The hotel rooms are modern, but the bathrooms are on the small side which may be a problem for people with mobility issues or people of size. The location is also great, being in the centre of town, easily accessible by car. You get a 50% discount for parking adjacent to the hotel. Breakfast was a great value for 9€pp with a vast choice of breads, cold cuts, even salmon and prosecco if you’re so inclined. Staff was very warm and friendly too! Amazing value for what we’ve paid! 9/10 would recommend!

We arrived at this hotel, they were overbooked and despite our booking and multiple advertisements stating they are pet friendly ( including trip advisor and Fido) they denied our family entry because we had our four pound, mute and house trained dog with us. We had travelled by car with three children for four hours. It was getting dark, the kids were hungry and tired and the staff were nothing short of callous, rude and uncaring. There were no apologies, no alternative suggestions.... The staff actually pushed past us as we stood there wondering what to do next. Booking. Com does NOT alllow you to leave a bad review. Had we read the reviews on trip advisor which are horrendous and spot on from our perspective, we would have never booked. Worst they took our money!!!! Do not book here if you have a shred of decency. Read the reviews- they left a 90 year old without a place to stay and now children. Shameful!