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Reviews from Guests

3.0/5

tripadvisor

262

Reviews

from real guests

LeanderBanks

3

/

5

We have stayed her before on a couple of occasions and our experience is quite varied. I would say that generally whilst prices have more than doubled over the years the services and experience has decreased relative. The hotel restaurant and bar was shut quite a few years ago which is a shame as it was very good in our experience. The hotel only does breakfast and there is no room service. Breakfast is just ok. There is plenty of food to eat but the quality is average, coffee is absolutely vile and virtually undrinkable. On a positive note it would appear that the hotel has hired a Ukrainian family to run the hotel - from reception to maintenance to linen and room service including cleaning rooms and changing towels and bedsheets. WiFi - coverage used to be appalling and only available in the reception area but this is now fixed and good coverage is available throughout the hotel. Parking - Yes there are some allocated parking spaces almost opposite and there are a handful of spaces on a covered garage which you have to book and are chargeable when you make a reservation. Location this is one of the reasons we use this hotel - it is a short walk into the main town area which you will need if you want to eat or drink during the day or evening. Berchtesgaden has an abundance of place to eat and drink aswell as other places to spend money. Final comment. We stayed in a smart hotel in the centre of Vienna for a week prior to visiting Berchtesgaden. The hotel in Vienna was significantly less money and offered so much more that this hotel in terms of being a full service hotel. The more this hotel increases it prices and reduces it’s services the more it will lose out to other competitive hotels and the rise of quality AirBnb

kricket8

2

/

5

It should be noted that the hotel, although it has an elevator, can only be reached after several flights of stairs and corridors; unfortunately, this feature is not highlighted, and a person with mobility difficulties cannot access the hotel! As for the rest, nothing special, small room, non-blackout curtains, tiny bathroom with little lighting. The breakfast buffet is good. The site from which I booked states that it is 250 meters from the train station; this information is also incorrect, as it is a 20-minute walk.

Lance1200

3

/

5

Stayed here for two nights so that we could visit the Kehlsteinhaus and other historical places in the area. Hotel is well located within Berchtesgaden, with a car park almost directly opposite. We were on motorcycles and although there was no secure parking, there are a couple of hotel only bays outside. The hotel is comfortable and clean and my room was well equipped and reasonably priced. Breakfast was plentiful and good, the breakfast room is interesting in decor, but absolutely fine, the staff in the breakfast room were helpful and cheerful.Shame there’s no bar, or it was shut when we visited, although there is a lounge area and a fridge with drinks to buy. My experience was that the reception staff were efficient, but no more. I should point out that the hotel is quite large and some rooms are a long way from the entrance, up stairs and along passageways, with the lift not available for the lower floors.

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