Very rude and unhelpful reception staff
We arrived at Hotel Schlosskrone on 30 August 2026 at around 8:00 PM. One of the reasons we chose this hotel was the advertised parking, but when we arrived, no parking space was available.
I asked the young man at reception what we could do. Instead of trying to help or simply explaining the situation politely, he responded very rudely that it was not his fault and offered no alternative.
I then asked whether I could at least charge my electric car, as there appeared to be space available in the parking area. His response was again dismissive and disrespectful. He simply said no and emphasized, in an irritated manner, that he had already told me this several times.
The lack of parking itself would not have caused me to leave a negative review. Situations like that can happen. What made the experience unacceptable was the attitude of this particular reception employee.
Hospitality is not only about rooms and facilities. When a guest has a problem, the minimum expectation is to be treated politely and respectfully.
Unfortunately, this interaction left a very negative impression of our stay.
