Arthotel Haar

Unbelievably outrageous. Firstly, the reception is only open until 15:00 and we received an email at 14:49 on the day of arrival to check into the hotel with a PIN. We were already on our way and could not read the email. After the first shock of standing in front of closed hotel doors, we were able to call at least one phone number to get the PIN. Then the beds were not made. I had claimed this at the reception and the lady wanted to take care of it. When we came back the beds were still not made and no one at the reception. When we checked out, we claimed that. The receptionist did not say anything about it, nor did he issue an apology. The hotel is therefore not recommended in our view.

An absolute dump ,worst excuse for a hotel I have ever had the misfortune to stay in ,Firstly no staff ,no reception,no food ,no drinks no water ,no coffee ,,no room cleaning ,left standing outside entrance when we first arrived for an hour ,we had to call their sister hotel to get a code for a room key to be released to us in a box at the main entrance,we were never told any of this when we booked .Fridge did not work ,shower was dangerous in that there was no regulation of the heat from shower ,black mold all over the shower area and just filthy ,no excuses for this ,best just close this dump ,and of course not even a coffee ,no restaurant of course and no bar facilities,avoid this place like the plague,how they are allowed operate as a hotel is a disgrace,

Recently stayed there for the better part of the week. Our stay there was not the mistake. The entire “hotel” is a mistake, and in fact using the designation “hotel” already is a misnomer and grossly misleading. In fact, we have stayed at some of the best hotels in Europe, Asia, and the Americas, and have also enjoyed budget hotels in these regions. So, we can state with some level of confidence and certainty that we have not yet previously encountered a place such as this establishment. Upon our arrival, my wife - who has a great sense of smell – noticed a faint but distinct smell of urine coming from the room’s carpet. We were close to checking out, but with the fan at full speed we decided to give it a day, and against our better judgment ended up staying despite many better and cheaper options in the area (e.g., in nearby Grasbrunn). Other occupants of the place – many of which seem to be long-term “guests,” possibly asylum seekers or immigrants waiting to have their legal status cleared – are uninhibitedly smoking in their rooms, even as the “hotel” professes a strict no smoking policy. Keep your windows closed if you don’t like your room to stink of cigarettes. The room has no air condition and the refrigerator was inoperable. How do they keep their Gewerbeaufsicht operating license that way? I don’t know. Did I already mention that the place has no real reception? Upon arrival you’ll have to call a number in order to receive a code to retrieve your key from a safe outside the hotel, which – of course – is locked. The kicker is the so-called “reception” area. Only every second day a guy and a woman in a second-hand Porsche drive-up to the place and sit-in for three hours and even then the boarded-up room has the door usually closed. Never have felt so “tolerated” as a guest. Oh yes, I forgot to mention that room service is also only every second day. Good luck getting a new towel! When I called them on our second day to complain that we had gotten no room service, I got a nonchalant “If nobody came today, they will come tomorrow” as response. I could hardly believe the audacity of this response! So, do you feel my comments where polite? They sure were, I think. But make no mistake. In my opinion this place is a dump. I have never felt so unwelcome in any hotel, pension, or other sort of hostel anywhere in the world. And I am not a guest or visitor in this country. I was born and raised here. A place like this gives a bad name to the town, the area, and the country. My advice: stay away, at any cost!