Hotel Schleuse

Suburban hotel, renovated rooms but without air conditioning. Breakfast not included, on average expensive for what is offered. Friendly, helpful and competent staff. Awkward cleaners, bathroom never cleaned in a week, only towels changed.

We stayed for four nights in room 21 and were mauled by Bed bugs. It took us till the final evening to realise that it was bed bugs biting us as we had never encountered bedbugs before. I spent the following week itching like crazy with multiple bites and welts. The hotel reimbursed us for 3 of our 4 nights only after some effort on our part. Just now I read other reviews (e.g., ReiserSydney - why oh why didn't I read this earlier) about bedbugs in the same room the month before - THE HOTEL KNEW THEY WERE THERE AND STILL LET PEOPLE STAY IN THE ROOM!! This is Appalling. The hotel did refund three of our four nights on being advised of the problem but refused to refund all four nights. In addition, the corridor outside our room had one of those nasty air "fresheners" installed so there was a horrible cloying and sickly smell and taste whenever we went up the stairs. There were no staff available in the evening and no one answered the phone when we discovered the bedbugs late on our last night. As our room was directly above the (absolutely fabulous) adjacent Indian restaurant dining tables we could smell the food if the windows were open (not a problem for us but might be for some) and also peoples cigarette smoke. It was hot and the room wasn't airconditioned. Basically my advice is to stay elsewhere.

Great staff, accessible by large bus. Provides a over night parking lot for coach. Breakfast was ok for a budget group journey. Rooms are clean, organized, well furnitured and great to get some work done at night. Very quite village like atmosphere in the neighborhood and surroundings invite to walk along the creek.