Empress Hotel

We were there with my partner and friends Quiet, clean hotel, very friendly (we do not speak the language and they understood us anyway) Excellent breakfast. Nothing was missing (cold cuts, eggs, sausages, fruits, various breads, some local pastries, juices, teas, etc.) One block from the subway that connects to the center of Munich and with a supermarket very close by. Next to a brewery where we had dinner a couple of times (very good as well) I cannot comment on the climate control since we did not need it, but there were heaters everywhere. With a very nice little park to have breakfast or have a drink. Rooms with a minibar, some with armchairs and a small table. Full bathroom (no bidet). Good shower Something to keep in mind!

After I had already stayed in this hotel in July 2025, however in the annex, which you reach via a garden path, I booked it again in January as part of a five-day business stay - by phone and email - due to the previous positive experience directly at the hotel and without a booking portal. And I was very disappointed. The accommodation this time was in the main building, the room decor outdated, the bed uncomfortable and hard. I informed the receptionist about this, she was extremely unfriendly and arrogant towards me, which left an unsympathetic impression on me. I was finally offered an additional blanket as a mattress topper upon my inquiry if there was at least one topper for the hard mattress. So far, so good. What irritated me was an email sent after two days of stay by the same receptionist, asking me to please pay for my (5-day) stay on the same day. It was irritating because I have always paid at checkout in all hotels around the world. I have never been asked to pay before checkout during an ongoing hotel stay. I found this email to be in poor taste, did not respond, and, as usual, settled the bill without issue upon my departure, despite the poor value for money of the assigned room. At home, I then had to realize that my "Aqua di Parma" perfume bottle worth €140 was missing. It has "gone missing" at the hotel. I have never experienced theft in a hotel in Germany before! Overall, a very unpleasant experience with condescending and dishonest hotel staff who do not shy away from theft. In the summer of 2025, I had a positive experience with the then receptionist. I will never stay in this hotel again.

We stayed in this hotel for work and we were all satisfied with the courtesy of the staff, the cleanliness, and the rooms assigned to us, all spacious and with an outdoor area (balcony or small ground-level view). The hotel is located in a very beautiful and quiet area, with many restaurants and services, very convenient to the subway. We booked months in advance and having numerous rooms, several changes to the initial reservation were necessary: we always found maximum availability and courtesy in accommodating our staggered arrival and departure needs. Recommended!