Hotel Wallis

3.0 / 5

•

8 Schwanthalerstrasse, Munchen, Munich, Bavaria, Germany 80336

Reviews from Guests

3.0/5

538

Reviews

from real guests

Roam10746675308

When traveling, one expects every hotel to be guided by a fundamental principle: hospitality. This word should represent not merely a service, but the very way guests are welcomed, respected, and treated. Unfortunately, at your hotel, this concept seems to be completely unknown. Our experience was deeply disappointing—not only because of what actually happened, but above all because of the attitude shown toward those who had chosen to stay with you. In particular, I would like to highlight the behavior of the receptionist wearing glasses who assisted us during both check-in and check-out. From the moment we arrived, she treated us as if we were a nuisance, rather than paying customers who had chosen to stay at your establishment. Far from showing hospitality, her attitude was cold, rude, and at times, downright nasty. We consider this demeanor absolutely disgraceful; it played a major role in making our experience a negative one. It is a real shame we did not learn her name, as we would have liked to specifically report this behavior to management—behavior we deem unacceptable for anyone working with the public, and especially for someone dealing with hotel guests. One expects professionalism, helpfulness, and respect. We are not asking for special treatment; we are simply asking for the standard of service that should be the norm when paying for accommodation. What we received, however, was the exact opposite of what "hospitality" should mean. I urge you to reflect seriously on the image you wish to project to your customers. A hotel is judged not only by its rooms, facilities, or online photos, but above all by how it makes a person feel the moment they walk through the door. And after this experience, we felt like anything but guests. One thing is certain: we won't easily forget this experience, and it is unlikely we will choose your establishment again.

edmilsond656

Excellent location and service.

ingaausa

We booked two rooms for two families, of a total of three children and three adults. The disgruntled man in the reception tried to gaslight us into thinking we had booked just one room, and that it was a suite and we'd all fit. It wasn't a suite and we wouldn't have fit, and of course we had another room booked. The next day we decided for sandwiches across the street for breakfast, as no one mentioned anything about the free breakfast I now see advertised here. From the sandwich place we witnessed a horrible tragedy where a man jumped from a hotel window to his death. The hotel later tried to continue the gaslighting; told us it was a local living above the hotel (it wasn't), and we witnessed them lying to other guests about the nature of the event (that a car had crashed into the building, hence the aftermath). There was no attempt made to help us with the traumatic experience our children witnessed, other than a 'tut mir leid'. Now, obviously I don't blame the hotel for someone's horrible death, but nothing about this experience did anything to alleviate the trauma.

Facilities Details

Breakfast service

Buffet-Style Restaurant

Free Wifi

Internet

Pets allowed

Family/child friendly

Family Rooms

Bar

Meeting/Banquet Facilities

All Spaces Non-Smoking (public and private)

Designated Smoking Area

Face coverings on staff

Doctor/nurse on call

Rooms sanitized between stays

Room Service

Icelandic Spoken

Non-smoking Rooms

English Spoken

Daily disinfection in all rooms

Room sanitization opt-out available

Hand sanitizer

Facilities for Disabled Guests

Dutch Spoken

Indonesian Spoken

Wired Internet

Alternative meal arrangement

Casino

Soundproof Rooms

Korean Spoken

Ironing Service

Grocery Deliveries

Safe dining setup

Italian Spoken

Elevator

Free face masks

Terrace

Laundry

Invoice provided

First aid kit

Hot water linen and laundry washing

Ticket Service

Hungarian Spoken

Latvian Spoken

French Spoken

Daily disinfection in common areas

Staff trained in safety protocol

Library

Nightclub/DJ

Breakfast in the Room

Shared stationery removed

Cashless payment service

Tours

Chapel/Shrine

Turkish Spoken

German Spoken

Heating in public area

Allergy-free rooms

Air conditioning in public area

Car park [charges apply]

Sanitized kitchen and tableware items

24-Hour Front Desk

Car park [on-site]

Protective screens in common areas

Dry Cleaning

Physical distancing of at least 1 meter

Spanish Spoken

Anti-viral cleaning products

Game Room

Hair/Beauty Salon

Cash withdrawal

Shared Lounge/TV Area

Wi-Fi in public areas

Daily Housekeeping

Smoke-free property

Postal service

Special Diet Meals (upon request)

Breakfast service

Buffet-Style Restaurant

Free Wifi

Internet

Pets allowed

Family/child friendly

Family Rooms

Bar

Meeting/Banquet Facilities

All Spaces Non-Smoking (public and private)

Designated Smoking Area

Face coverings on staff

Doctor/nurse on call

Rooms sanitized between stays

Room Service

Icelandic Spoken

Non-smoking Rooms

English Spoken

Daily disinfection in all rooms

Room sanitization opt-out available

Hand sanitizer

Facilities for Disabled Guests

Dutch Spoken

Indonesian Spoken

Wired Internet

Alternative meal arrangement

Casino

8 Available Room Types

Deluxe Single Room

20 Square Meter

Lever handle on door

Electric Kettle

Bathrobes

Hair dryer

Mirror

Private bathroom

Free Toiletries

Towels

Free Wifi

Mobile hotspot device

Radio

Cable Channels

Telephone

Air Conditioning

Blackout curtains

Daily newspaper

Fan

Heating

Hypoallergenic

Linens

Sleep comfort items

Slippers

Socket near the bed

Soundproof

Alcohol

Tea/Coffee Maker

Free bottled water

Minibar

Wine glasses

Daily housekeeping

Carpeted

Desk

Laptop workspace

Sitting Area

Trash cans

Window

Wardrobe/Closet

Clothes Rack

Ironing Facilities

Accessible by elevator

Safe

Safety/security feature

Deluxe Double Room

20 Square Meter

Electric Kettle

Bathrobes

Hair dryer

Mirror

Private bathroom

Free Toiletries

Towels

Free Wifi

Mobile hotspot device

Radio

Cable Channels

Telephone

Air Conditioning

Blackout curtains

Daily newspaper

Fan

Heating

Hypoallergenic

Linens

Sleep comfort items

Slippers

Socket near the bed

Soundproof

Alcohol

Tea/Coffee Maker

Free bottled water

Minibar

Wine glasses

Daily housekeeping

Carpeted

Desk

Sitting Area

Trash cans

Window

Wardrobe/Closet

Clothes Rack

Ironing Facilities

Baby cot (upon request)

Accessible by elevator

Safe

Safety/security feature

Triple Room

20 Square Meter

Hair dryer

Private bathroom

Free Toiletries

Towels

Free Wifi

Mobile hotspot device

Radio

Cable Channels

Telephone

Air Conditioning

Blackout curtains

Fan

Heating

Hypoallergenic

Linens

Sleep comfort items

Socket near the bed

Soundproof

Alcohol

Tea/Coffee Maker

Free bottled water

Minibar

Wine glasses

Daily housekeeping

Carpeted

Desk

Trash cans

Window

Hardwood/Parquet floors

Wardrobe/Closet

Clothes Rack

Ironing Facilities

Baby cot (upon request)

Accessible by elevator

Safe

Safety/security feature

Comfort Double Room

20 Square Meter

Hair dryer

Private bathroom

Free Toiletries

Towels

Free Wifi

Mobile hotspot device

Radio

Cable Channels

Telephone

Air Conditioning

Blackout curtains

Fan

Heating

Hypoallergenic

Linens

Sleep comfort items

Socket near the bed

Soundproof

Alcohol

Tea/Coffee Maker

Minibar

Wine glasses

Daily housekeeping

Carpeted

Desk

Trash cans

Window

Wardrobe/Closet

Clothes Rack

Ironing Facilities

Baby cot (upon request)

Accessible by elevator

Safe

Safety/security feature

Comfort Single

18 Square Meter

Hair dryer

Private bathroom

Free Toiletries

Towels

Free Wifi

Mobile hotspot device

Radio

Cable Channels

Telephone

Air Conditioning

Blackout curtains

Fan

Heating

Linens

Sleep comfort items

Socket near the bed

Soundproof

Alcohol

Tea/Coffee Maker

Minibar

Wine glasses

Daily housekeeping

Carpeted

Desk

Trash cans

Window

Wardrobe/Closet

Clothes Rack

Ironing Facilities

Accessible by elevator

Safe

Safety/security feature

Facilities Details

Food & Drink

Room Service

Bar

Alternative meal arrangement

Grocery Deliveries

Breakfast service

Breakfast in the Room

Buffet-Style Restaurant

Special Diet Meals (upon request)

Front Desk Services

Ticket Service

24-Hour Front Desk

Entertainment and Family Services

Casino

Family/child friendly

Invoice provided

Nightclub/DJ

Heating in public area

Air conditioning in public area

Cash withdrawal

Smoke-free property

Postal service

Business Facilities

Meeting/Banquet Facilities

Shops

Hair/Beauty Salon

Common Areas

Terrace

Library

Chapel/Shrine

Game Room

Shared Lounge/TV Area

Cleaning Services

Face coverings on staff

Doctor/nurse on call

Rooms sanitized between stays

Daily disinfection in all rooms

Room sanitization opt-out available

Hand sanitizer

Ironing Service

Safe dining setup

Free face masks

Laundry

First aid kit

Hot water linen and laundry washing

Daily disinfection in common areas

Staff trained in safety protocol

Shared stationery removed

Cashless payment service

Sanitized kitchen and tableware items

Protective screens in common areas

Dry Cleaning

Physical distancing of at least 1 meter

Anti-viral cleaning products

Daily Housekeeping

Languages Spoken

Icelandic Spoken

English Spoken

Dutch Spoken

Indonesian Spoken

Korean Spoken

Italian Spoken

Hungarian Spoken

Latvian Spoken

French Spoken

Turkish Spoken

German Spoken

Spanish Spoken

Internet Access in public areas

Free Wifi

Internet

Wired Internet

Wi-Fi in public areas

Miscellaneous

Family Rooms

All Spaces Non-Smoking (public and private)

Non-smoking Rooms

Facilities for Disabled Guests

Soundproof Rooms

Designated Smoking Area

Elevator

Pets allowed

Tours

Allergy-free rooms

Car park [charges apply]

Car park [on-site]