LANDHOTEL MARTINSHOF

An experience that I will never want to repeat In March at the 5/6 edition I had to discuss xche’ the hotel was wrong to enter a double booking x two rooms x two days, blaming first us and then a virus entered the system Morale after an argument they charged me extra one night x two rooms At this edition of Performance days of 29 and 30 I was first confirmed the booking from 28 to 30 with email .. booking number and so on ... after which they changed from 29 to 31 I asked to change reservations but they said they were fully booked They didn't give me a chance to cancel my reservation After I sent them several times the email with the reservation from 28 to 3 two booking numbers I managed to have the security of the rooms Tonight at 7:30 pm we were at the restaurant we Ordered 3 Spatzle dishes at 9pm arrived with Spatzle after I had already gone to bed At 10pm I was in bed they called x the bill when they could credit it to the room I had to get off and pay I've never seen shameful behavior anywhere I've been An innate inhospitability they probably have towards their guests .. in this case we Italians Never again Sorry for the nice girl at reception.. xche’ she was super cute

Small fine rooms. Suitable for any type of stay. The hotel has a restaurant that I can only recommend. Clear map the way I personally love it. Great dishes freshly prepared which correspond to the price-performance ratio. I would like to mention in particular the service on this evening. Of course, this is my personal opinion and feeling. Just give it a try.

Positive first: The Service at the restaurant was super friendly and accommodating. Daniel stood out in particular with his open & warm manner. At the breakfast buffet the lady (I didn't ask for the name) was also super friendly. You felt immediately comfortable both in the evening and at breakfast. Since we travelled with our daughter and she was able to sleep, we were able to try our hand at the menu on several evenings. It was really all very delicious. Thanks to the cook! At the breakfast buffet there was something for everyone - you could squeeze fresh juice, the coffee tasted good and the rolls were also good. I have a few suggestions for improvement: There were several families with small children there. Unfortunately, there was only one high chair. The hotel is probably booked for trade fair visits, but yet another high chair would not have been bad. At breakfast, the sausages, egg dishes and PanCakes could have been even warmer or warmer. There wasn't much going on in the hotel & it's understandable that the food is already a bit there, but we were there at 7.30am & the scrambled eggs and sausages were unfortunately almost cold at 7.45am. (Breakfast starts at 7.00 am) Perhaps you can come up with another solution here, so that the food keeps warm longer. The staff have often walked through the restaurant at breakfast. For example, they started their shift & got another coffee from the bar. Also, some of them walked in & out of the restaurant in jogging clothes. If they had at least worn jeans and a T-shirt or something like that, but I was a little uncomfortable. It just radiated a non-stop commotion when the employees were always walking through the restaurant & then also walking past the food that is not covered. There is also a way through the kitchen to the bar from outside. Maybe they can take that route. Unfortunately, there was also a negative point.. Our room was unfortunately anything but fine. We have booked a premium room. (14-20sqm) We had asked for a baby bed, which we also got for free. The room was almost completely filled with a double bed & the extra bed. If the hotel is hardly occupied (we were told so), then I would have liked a few square meters more. Also, I have to say that I have never had to stay in such a dusty/dirty room. Why didn't we say anything? We had our daughter with us (1 year & not even a month) & we were just happy after more than 7 1/2 hours of travel that we could put her to sleep. ..& a silverfish was also our guest on the last day. I really didn't know if I could put my clean things on the table or if the floor would be cleaner. After 2 nights we were knocked in the afternoon & asked if we needed new towels. The lady(s) could hardly speak German & we expressed our incomprehension in English as best we could. The horror of the boss (?) was written on her face. We didn't take a cleaning, we wanted to put our daughter down for a nap. The bottom line is unfortunately that we will not book the hotel again, because even the Service cannot make everything go away.