Bayerischer Hof

Fully booked, the hotel and the otherwise so warm and attentive service reach their limits. Just last year we were very enthusiastic - this year the focus on warm service orientation seemed to have fallen by the wayside, especially the reception/concierge team apparently threw good manners overboard. A pity, the Bayerischer Hof was always special for us - but as private travelers, the investment was not worth it this time.

We recently stayed at the Bayerischer Hof and had an absolutely wonderful experience. From the moment we arrived, we felt genuinely welcomed. We were greeted by the lovely Luisa, who arranged two beautiful rooms with city and garden views. She couldn't have been more accommodating and even personally escorted us to our rooms. After settling in, we enjoyed a coffee in the elegant lobby before heading up to the spectacular Blue Spa Bar & Lounge on the rooftop, where the breathtaking views over Munich's Old Town were unforgettable. We also had the pleasure of meeting Michael, a true star concierge. He arranged dinner for us that evening at Trader Vic's, one of the hotel's excellent restaurants, and provided wonderful recommendations for exploring Munich. He mapped out walking routes to the Marienplatz, Frauenkirche, Residenz and the English Garden. He also suggested several authentic Bavarian restaurants, and even planned our itinerary so we could first enjoy a beer at the iconic Hofbräuhaus. His attention to detail and local knowledge truly enhanced our visit. I also wanted to see a hairstylist while we were in Munich. Not only did Michael arrange the appointment, but he personally walked me there and made sure I was well taken care of. That level of thoughtful, personalized service was incredibly special. What impressed us most was that such a large, renowned hotel could still provide such warm, personal, one-on-one hospitality. It is truly remarkable and sets the Bayerischer Hof apart. We highly recommend the Bayerischer Hof and would especially like to recognize Luisa and Michael for making our stay so memorable. We can't wait to return!

Of course still the Number One in Munich. Central location, perfect for walking. Very kind and competent staff, keen to help you. Processes work like a Swiss clock, yet still there is this human touch that you do not want to miss in a five star Hotel.