나의 실수였지만, 좀더 호텔이 친절했으면 더할 나의가 없었을 것을…
Despite the excellent facilities and systems, the hotel was disappointed with the service details of the employees!!
I was scheduled to stay at the Munich Palace Hotel for 3 days and 2 nights from July 10 to 12, but due to a scheduling error, I made a double booking for 2 days and 1 night from July 11 to 12. It would have been better if the hotel staff had verified the reservation just once when I stated my name during check-in on July 10, but they said nothing. They remained silent during my stay as well, only to present me with a bill and documents fully prepared at check-out. It looked like they knew about it in advance and had prepared everything, yet they just claimed they didn't know. My first trip in Germany has been ruined. It is my mistake, but I still feel terrible.
