Altstadt Hotel

We were not satisfied with our stay. Upon arrival, the bed was not clean (hair was found) and the room category differed from the one booked. Attempts to resolve the issue on-site or by phone through customer service were unfortunately unsuccessful.

The room was nice but had recently been renovated and had a strong smell of paint .we asked to change rooms but the hotel was sold out and nothing was available near by so we were stuck. It was an unpleasant night .they gave us a bottle of water and a Cappuccino and a mini bottle of wine before we left. They should not have been booking that room out for guests. It seemed unfinished no toilet door no shower holder or door. Would not recommend

We would have liked to know in advance that there was no elevator. On the fourth floor perhaps for one or the other guest an important piece of information . Equally disappointing was that breakfast is only bookable on weekends. To call a room where you can hardly walk around the beds a spacious family room is a bit strange. The announced seating area was outside on the rather run-down terrace and was of course not usable in rainy weather. Construction noise in the other half of the house has robbed us of sleep from 7am. The most annoying thing, however, was that we didn't get any reaction to our feedback directly to the hotel. I'm sure we won't be back.