A hotel that was once luxury, today it is just a shop that wants to do business without service, ideally even without customer contact. Example: The minibar in the room is naturally not stocked; the guest must then go to the lobby and can purchase something at a wooden stand. That is youth hostel level. Breakfast room completely overcrowded in the morning; here, pre-packaged vending machine food would be a real (even cheaper) alternative. Another example (the highlight!): I had forgotten my electric toothbrush (EUR 30.00) in the bathroom, quickly wrote to the hotel, only to be directed without comment to a dubious website that wants EUR 40.00 for shipping. Why do hotels do that? Surely to give the guest the wonderful feeling of being superfluous and a nuisance to the smooth business operation. That has nothing to do with a hotel and hospitality; that is at an AI level, where the human becomes superfluous.
