The hotel is modern. The room is spacious. However, they did some mistakes during my stays When I complained about it, the reception said they would do something nice for us as a compensation. But they never done it. The mistakes that they made was regarding the taxi that we reserved from airport to the hotel, and from hotel to the airport had never arrived. It happened twice. It happened such a long time ago, I rather not discuss it in details. Also, I do not want anybody to lose job or get yelled at. I do hope that you have solve the problem by now. I suggest your concierge has to always double check making sure the taxi from/to airport arrived, and the taxi driver has the patience to wait for at least 15 minutes more at the airport. I also suggest the management to offer more room upgrades (if available) to any member; to keep your guests are happy, especially in case your team made mistakes. Other great 5-star hotels does it too.
