Winter's Hotel Offenbacher Hof

The two of us arrived at the Hotel Offenbacher Hof yesterday. The parking situation was very problematic. The hotel offers a separate parking lot behind the courtyard. The entrance to the parking lot is a mammoth task. Someone with a very wide car cannot fit through without scratches. Much too narrow and not enough space to get into the gap. When we arrived at the hotel, we entered our 2 rooms (each of us had one). The first impression was a very musty smell, well. When I wanted to go into the shower after the long car journey and closed the curtain in the room, half of it fell off the ceiling. I was convinced that there was a lot of dirt on the floor. The bathroom was very thinly soundproofed so I could also hear the noises from the neighbors. The shower was great, but after I opened the bathroom door, I realized that all the water from the shower was coming out of the joints (bar) on the wall. I had to stop the water with all the towels I had, which was a shame that they were all wet and there was no heating to dry them. Unfortunately we were very late for our appointment otherwise I would have complained immediately. That night when I wanted to go to bed and the neighbor in the other room wanted to go to his club until 3:00 a.m. I couldn't sleep because I was coughing. The problem was the dust that was also in the bed. I thought I would watch a bit of TV before I fell asleep, but what a pity the TV was completely broken and didn't work. After a sleepless night I'm glad I checked out straight away. Never again a pity!

The beds are much too soft, I couldn't sleep for two days and I went home with back/neck pain. In the breakfast room, someone spoke to me in English even though I'm in Germany and GERMAN is a prerequisite for me. My colleague couldn't sleep the first night because a BASS shook through the hotel all night. Next to us, a foreigner was having such a loud conversation that my translator app understood everything the guest was saying. The rooms are coldly furnished; there wasn't even a picture on the wall. The bathroom was flooded every day and was much too small. There weren't enough power sockets. The TV remote control didn't work. The room was clean, though, and there were fresh towels. Breakfast had good scrambled eggs and not enough choice of healthy breakfast options. Jam from a plastic packet, no fresh juices. Poor fruit selection. I wouldn't recommend the hotel.

HORRIBLE EXPERIENCE NEVER GO TO THIS HOTEL UNLESS YOU WANT TO BE TREATED LIKE S*** This is my experience: I travel with a dog and I searched through Booking the hotels that accept dogs. This hotel was in the list but just to be sure I wrote a WhatsApp to ask them, at the beginning they asked me how big is the dog, but then they changed and they said that THE HOTEL DON'T ACCEPT DOGS. I asked one more question but the guy in WhatsApp answered me that he had a day off and didn't know (???). For a problem with booking website (I was on another hotel page but the connection was bad and I don't know what happened recharging the page), I find myself paying 83€ at this hotel. I wrote IMMEDIATELY at the WhatsApp number and also through Booking explaining that I had a problem with Booking website and that for a mistake I payed 83€ but I couldn't come because they don't accept dogs. I kindly asked a reimbursement which was refused several times. As I had to go to another hotel nearby, the next morning I decided to pass by and to talk directly to the reception to explain the issue I had with the website but the receptionist was VERY IMPOLITE, DIDN'T WANT TO LET ME TALK AND EXPLAIN and invented a story that there was some other company owning the hotel (which is NOT TRUE) and that I had to ask Booking for the reimbursement. He said to write an email that would be forwarded to the owner but guess what?? The same guy answered to me directly at my email (do you think we are all stupid??) Things like this can happen when booking online and as I talked previously with the WhatsApp number, I would expect more comprehensive and human behaviour. The difference between humans and machines is the ability to understand the different situations, but apparently in this hotel all they care about is money. Never go to this hotel because once you paid they don't care about you at all, they are NOT NICE WITH THE CUSTOMERS, don't care about being good with the people, don't let you talk and explain, hope to never have a problem because they will never even try to help. Don't make my mistake and don't pay one single dime to this dirty hotel managed by not professional people.