UPSTALSBOOM SEEHOTEL

Well maintained old building, bright and clean, friendly staff. Spacious rooms, rich breakfast, cheap price!

I have waited until now to make the assessment because I have waited until today for an opinion on the abuses. But the hotel manager probably thinks it’s all so fine, since I didn’t get an answer, except for a few “general” sentences. The hotel convinces at first glance by its location and the building. Also my room was, structurally, very nice. But unfortunately, there is another side to the coin. It started that I was informed only one day before arrival on 05.08.24 about the only elevator in the house not working. What you didn't mention and only found on the hotel's website was that it was already broken from 30.07. and will be broken for the unforeseeable future. From one day to the next, I could not react and was then allowed to find on arrival that my room was on the 3rd floor. Stick was. Since the floors are very high, there are 70 steps or once up and down 140 steps come together. This was felt to be 5 floors, as a “normal” floor has 14 steps. Since my flight left early, I arrived at the hotel at 12 o'clock. Sure, my room wasn't ready yet and they insisted several times that the arrival time was 3 p.m. But I was promised to call me when it was ready. What didn't happen by 3:00 was a phone call. I bet myself that the phrase “The room wasn’t ready before” would fall to us that way. Departure was at 11 am, it was 4 hours time..... My tip as a hotelier: Prefer rooms according to arrival list. If you know that the guest is already there and waiting, send the housekeeping first to the needed room and after an hour call the guest and he is happy and grateful for the good service. That's how we handle it, don't create a disadvantage and don't hurt. Before I went to the beach, I needed a toilet. But in the public areas, none was actually available for guests! I was sent to the staff toilet, which according to the health department must not be. But now for the inner workings of the hotel: You are greeted by a construction site entrance and are not at all sure if this is actually the main entrance, as there is no hotel labeling. Neither the name Upstalsboom, nor the lettering hotel or reception can be found. And on we go in the reception. Cables hang from the ceiling in bundles to greet them. The hall very cool and sterile. No pictures, no decoration, nothing cozy, homely. This continues in the staircase. No pictures, no decorations, cables hanging in the window niches from the wall. In addition, there are also scuffed carpet steps on which building dirt lay. At booking.com, the description of the hotel has the following “signature” photo of a nice lounge of the hotel: I searched for this in vain until I came across the fact that this was supposed to be the so-called living room, which was now a major construction site. Bad to advertise with.... In the room there are also no pictures on the bare walls and no kind of decoration, which makes the room uncomfortable. The existing desk with glass edges and heavy signs of wear could not be used because it was misused as a TV chest of drawers. Of course, no desk lamp accordingly. The existing table also had strong signs of wear. In the room there were also no amenities like e.g. Water or biscuits to greet. Not even a welcome letter and/or information about the hotel, such as breakfast times and password for Wi-Fi. Likewise in the bathroom no body lotion or amenities such as comb, file, shower cap, cotton swabs, make-up mirror etc. On top the bedsheet was dirty and had stains. Not to mention it, this is the highest room category for over 200,- Euro per night.... In the spatially beautiful breakfast room I found the only pictures in the whole hotel. But that was it in cosiness. The tables were covered with plastic pads, salt, pepper and sugar. On some tables stood a small vase with a flower, on others it was missing. That was it, no cups, no cutlery, let alone a napkin or even a candle. Nothing. You could then pick up your own “tools” from the buffet and sit on hard wooden chairs. The hotel's own website suggests a different, quite cosy picture: Here tablecloths, cups, cutlery and served are set. Instead of bald wooden chairs without a comfortable seat cushion, you can see upholstered chairs here. Also the curtain scarves or similar are missing. There is absolute silence in the breakfast room. Unfortunately, one does without pleasant and discreet background music, which creates a beautiful holiday mood for the guest. It is not promised, but unfortunately there is also no breakfast terrace like the neighbouring hotel, which is the most popular choice of hotel guests in the summer. Breakfast is served from 07:30, but the reception does not open until 09:00. So guests stood in the breakfast room who had requests for the reception, but these could not be fulfilled. When the hotel starts operating, it would be adroit to adjust the times so as not to disappoint guests. And to crown the stay, he then stopped how he started: At 10:50, there was a knock on my room door and the maid was standing in front of it. Without saying anything, she looked demonstratively at her wristwatch and thus urged me to leave immediately. Departure was only at 11:00 a.m.! I then followed the expulsion, as I had already packed anyway. But now I ask myself, in reverse, and come back to the beginning of this account, why was it claimed that my room was not ready until shortly before 3 pm on arrival, when one insists so rigorously and prematurely on the punctual departure in order to be able to repair the room as soon as possible? I feel swayed. My cab arrived at 12:15. At farewell, the hall looked like a furniture warehouse. The reception was again not staffed and locked.... If there had been only one or two of the points mentioned above, I would have overlooked them. But unfortunately, more and more shortcomings appeared during the stay until the literally bitterer end. This hotel lacks warmth and soul. There is a sterile and cold mood, far from a warm, welcoming holiday mood. I don't have the words. My hotelier and host heart is bleeding