Ferien- & Seminarhotel Nautic

During my stay, my locked bicycle was stolen from the hotel's supposedly video-monitored bicycle shed. The theft itself was annoying enough. Even more disappointing, however, was the reaction of the hotel staff! Instead of showing empathy or support, the incident was treated extremely soberly and disinterestedly. Also disappointing was that not even the costs for a rental bike, which I had to organize for myself due to the theft, were covered.. Instead of support, I had the feeling of being left alone with the problem! It is not my intention to hold the hotel responsible for the theft. However, in such a situation, I would have wished for significantly more understanding, helpfulness, and customer orientation. The handling of this incident unfortunately had a lasting negative impact on my stay.

To start with the positive. Clean room and tasty food. Friendly receptionists and affordable parking options. Now, a few critical remarks. We had booked a candlelight dinner. Due to a lack of staff and the restaurant being closed, we were offered buffet meals as part of a half-board arrangement instead. As compensation, the reception suggested that we would receive our drinks for free during the meal. When asked about restrictions on drink choices (long drinks and other alcoholic beverages, such as gin and tonic, etc.), we were told that there are no restrictions. In the evening, we received a disappointing response from the restaurant staff. No, that is not available. Only a cheap house wine and pilsner were available for selection. The colleagues at the reception had no idea and had given us incorrect information. Furthermore, after our initial order, the staff completely ignored us, and only when we called out loudly did anyone come over. A beautifully romantic evening thus ended in frustration. The additional rose oil bath in the in-house whirlpool was more frustrating than enjoyable. When we inquired about some romantic music, we were informed that the sound system was broken. The tub itself was quite uncomfortable, and a small neck pillow would have been appropriate. Additionally, the motor was very loud. So, all in all, it was a very mixed experience, especially since the very things that should have made the vacation special were not fulfilled. Friendly staff and clean rooms are expected anyway. However, not even that could be achieved, except for the reception. Fortunately, we had nice weather, so the negative aspects could not ruin our mood. I also cannot understand why the candlelight dinner is still offered on their website, even though the upper deck restaurant remains closed due to a lack of staff. The next dissatisfied guests are already a given.

Unfortunately, our stay at this hotel did not meet our expectations. The room was generally acceptable; however, the television reception was severely limited: Only five channels were available, three of which were radio stations. An inquiry at the reception provided no clarification or assistance. The organization in the restaurant was particularly disappointing. We had booked half board, but we were informed that we would only receive a plated dish and were not allowed to help ourselves to the entire buffet. At the same time, there was a clearly visible sign in front of the dining room indicating that half board included an appetizer, main course, and dessert. These contradictory pieces of information caused significant confusion. At the table, it also turned out that we had supposedly checked into the wrong room. Additionally, the drink vouchers for our son were forgotten. There was no provision for him at dinner. Furthermore, we were not allowed to take salads or soups from the buffet, which further reinforced the impression that the services were not clearly communicated or implemented. Overall, the organization appeared uncoordinated and unwelcoming. Clear communication and better coordination between the reception and the restaurant are urgently needed.