Our booking at the Hotel "Meersinn" Binz
We booked 2 double rooms from 8/3/2026-8/6/2026.
The rooms were furnished in a modern and functional way, the beds were comfortable, and the breakfast was very good with minor exceptions. A huge compliment to the helpful staff, starting from housekeeping to the caretakers. It is rare to find people so friendly, extremely helpful, and eager to please.
Unfortunately, there were also problems.
-Supposedly only one double room was booked, and since the hotel was fully booked, the situation was difficult. Since we were thankfully able to prove immediately that 2 rooms had been booked, paid for, and confirmed via Secret Escapes. In addition, the digital guest cards for 4 people were sent to us in advance. As a result, we had to wait for a long time. A small coffee or similar would have been appropriate as a gesture of goodwill, but there was nothing. A larger room was then found, 2 buildings away. When we asked if we now had to draw lots to see who gets the better room, we were promised that a solution for both families would be found the next day.
The next morning, an employee approached us to say that the problem originated from Secret Escape, that the hotel was not to blame, and therefore everything would remain as it is 🫣we should deal with Secret Escape ourselves.
-the possibility of charging our car was requested by email. The answer: Yes, charging is possible. Unfortunately, that was not the case. Charging station yes, but... the answers from the various employees were varied as to why one cannot charge, from a problem with the city regarding the billing of the consumption, station not yet functional, to the answer that the electricity is only enough for bicycles. You should coordinate better beforehand so as not to appear untrustworthy.
-I checked my emails in the evening and was very shocked to find a receipt for €880 for my hotel booking. The amount will be charged to my credit card.
Neither the invoice amount nor the card number matched 🤷♀️when I asked, I was told that it was the invoice for Secret Escape and that I should please never have seen the invoice. I would have done so if not for the other thing.
-a three-course meal was included. Since the hotel had a nice restaurant, modeled after a pizzeria, the meal was eaten there. There were 2 other tables occupied by guests who had the meal. The appetizer consisted of only one option, which was a shame, as one guest does not eat cheese. An exchange for bruschetta or something similar was strictly refused. Course 2 was a choice between pork medallions and fish. The medallions were good and plentiful. A different story with the fish!!! The table next to us was served before us and there were 2 pieces of fish on their plate. We only got one, but not bigger, just one of the kind the table next to us had two of. When the older staff member asked if everything was okay, we said that the fish portion was too small. Answer: but the fish is especially delicious for that 🥹. We have eyes in our heads and did not discuss it any further. Immediately after that, the guests at table three were told that the food would take longer, there are problems with the fish, aha!!! I don't think that needs any further comment.
-since we did not use room service, there was a 10% discount on drinks in the restaurant. We wanted to redeem this discount right away with the menu. We let them know beforehand and were told that the discount could only be redeemed once and also not together. We said that we knew that and that we were 2 families, each redeeming their own voucher.
The younger waiter behaved very unpleasantly toward us, explaining everything repeatedly and in a very condescending manner. That and the situation with the menu prompted us to pay after the meal.
The waiter brought one ! bill and only wanted to apply one discount to it. We demanded two bills. Frustrated, he walked away only to come back and say he would not write a new bill for one drink per person and that we should leave immediately, the boss is waiving the payment. So far so good, whether due to misunderstandings, a bad day, etc. It is not nice but also not a big drama.
It became outrageous when the waiter said the following in front of all the guests and very loudly:
What kind of guests, drink one beverage and then still want to have the discount applied. Such guests are not welcome. That is absolutely unacceptable!!! And it is an insolence!!! Incidentally, the other guests we spoke with later felt the same way.
A good hotel, but there is still a lot to be done regarding service.
