Crowne Plaza Schwerin

A truly very unpleasant experience for a completely inappropriate price. Room 1 was full of dust, hair on the couch, hair in the bathroom, and a poorly cleaned or uncleaned toilet. Received another room after complaining. The cleanliness was better there, but you were living with silverfish. The staff seemed unprofessional. The overall impression was primarily cost-minimizing. A large number of swallows live in the parking garage. A number of cars were covered in droppings. It meant finding a spot that was not under a sprinkler pipe. We booked two days and left after one.

Very nice hotel with great breakfast. Nice rooms and walking distance to the castle. Highly recommended!

The service staff in the restaurant and at the reception seem partly characterized by reluctance, partly trying - but completely helpless. When you arrive, the employees are sitting/standing in front of the door smoking. Or they are riding their scooters in circles in front of the entrance and the roundabout. Great impression! When we arrived in our room, it was already completely dusty. We stayed for two nights and deliberately booked a hotel and not a vacation apartment so that it would be cleaned. When we came home in the evening, we had to realize that our room had not been cleaned, even though it is a completely normal hotel. As a result, we went to the reception to complain. There, they tried to convince us that we should have hung out a sign saying that we wanted cleaning. We don't even have a sign!!! And nobody said anything about that at check-in. Here, customers are being fooled to the extreme and taken for fools! The only sign we have is: "Please do not disturb". There was no cleaning sign on any door on our entire floor. The restaurant is totally outdated. Breakfast is okay, but very, very cramped and crowded. Lack of space. The eggs are cold and Nutella is empty for days.