Achat Comfort Koln / Monheim

The staff is extremely friendly; I was welcomed courteously upon arrival. There was a water station where I could refill my bottle for free at any time. The room was very nicely furnished. Breakfast was plentiful,

The room was not clean upon my arrival. Even **after the cleaning on the second day**, the floor remained dirty – there was still dust and hair around, even though I had hung the sign on the door for the room to be cleaned. Particularly disappointing was that there was **no air conditioning**. With **34 °C in the room**, restful sleep was hardly to be thought of. Since I was forced to sleep with the window open, I was bitten by numerous mosquitoes due to the lack of **screens**. Upon request, I did receive a fan, but it was so loud that it was hardly usable at night. The bathroom was also not in good condition: The **shower hose and the shower rod were leaking**. Additionally, the hot water was out, so I had to take a cold shower. What disappointed me the most, however, was that the staff **did not apologize for any of the inconveniences** and there was no willingness to accommodate. It's a pity, because with more cleanliness, better amenities, and a more customer-oriented approach to complaints, the stay could have been significantly more pleasant.

The hotel is an ageing low budget hotel. Lack of housekeeping is hidden behind the trendy environmental argument. I haven't seen anything more bleak in a long time. Ohh black mold in the shower are among the botanical highlights of the room.