Am Augustinerplatz

Having formalized a reservation in person at the hotel reception at 1 PM, they do not allow entry until 6 PM without explaining the reason. Lack of clarity in the explanations for accessing the parking; we entered the wrong one, which meant we paid for parking at the hotel and again upon leaving, as it was a different parking lot. We requested the invoice several times, encountering problems entering the ID number on it. For a 4-star hotel, it leaves much to be desired; there is no hairdryer in the room, the reception hours are very limited, breakfast is only on weekends, and they even tried to charge us a higher rate than on Booking. Lack of empathy with the customer. We will not return.

Worst 4 star hotel we've ever stayed in. No service, you have to do everythingyourself: from check-in to getting a next toilet paper roll. They say they do the room every other day but we've stayed for 4 nights and our room was never done. See picture showing the dust. Swimming pool is not in the hotel itself. Interesting fact: we had booked on their website eight weeks in advance, mentioning that 2 of the 4 nights we would pay with a Wonderbox voucher (a gift from friends) Booking confirmation received with no further comment...séven weeks later, óne week before our arrival, they send an email saying they only accept Wonderbox vouchers when booked by phone or email and that furthermore during a Messe (Fair) they don't accept these vouchers. After our reply, politely saying we were disappointed with the timing and asking to reconsider, the answer was first an Email confirming payment receipt via our credit card and thén an email explaining that it were "Wonderbox rules". We could not cancel anymore anyway. If you want your money's worth in Cologne center, we advise choosing another hotel.

We traveled to Cologne as a family and friends in April and stayed at the hotel for 3 days. We had booked a 4-bed room, a double bed, and 2 sleeping places on a pull-out sofa. In the evening when going to bed, we noticed that the blankets on the sofa smelled of vomit. When lifting the sheet, there was a large stain that also smelled of vomit. So one person got a very small single room. The rest slept three in the double bed. The other person then received a single room the next day. There were also no efforts to set up the sofa with a new mattress, so it was not possible to sit there either. The family overnight stay was thus completely ruined. Our friends had a very small and uncomfortable room. The bed was in a niche, so one always had to climb over the other. The boss was apparently not there. When she returned after a week, we were told the following: They could have gone for breakfast / We can still offer you a 20% discount on your next visit. That is simply ridiculous. We will never stay in this hotel again and cannot recommend it at all.