Dorint Am Heumarkt Koeln

We checked into the hotel on Friday, June 26th, and noticed an extremely high temperature. We were assured that the temperatures would later return to normal values of about 25 degrees. During the night and the next morning, it was clearly over 30 degrees hot in both booked rooms. Another complaint was rejected with the note that the staff would also be sweating. Dorint is aware that their air conditioning does not function adequately but deliberately deceives their customers to increase occupancy.

I have staid at this hotel before and like the place and location. The room is nice, beds are comfy and it was the first really warm day of the year. One of the reasons we chose this hotel was for air con. Now in both our room and my friend’s room all you got was a fan moving warm air around but no cold air forth coming. When we called the concierge he came up immediately (great) but then assured us this is how german air con works (no it doesn’t) and if I had been away from the country for a long time. I suppose they just centrally activate air con when they feel like it and tonight wasn’t that night..so don’t come here in summer.

Hotel is about a 15minute walk from the central railway station, is modern rather than traditional, is well staffed and looked after and our room was large with everything expected there and working. So all good really. The (small) negatives were being locked out our room on the day of departure as the key card was - we were told at reception - designed to switch off at 12 noon / check-out time (though we were back at the room 15 minutes before noon), the main bar being well staffed but still oddly slow with drink delivery, some odd lighting set-ups in the room where, so it seemed, one could not use the bathroom lights without all other lights in the entire room being on too, and the pillows on the bed being simply awful (so thin that even 4 stacked on top of one another was barely enough to count as one pillow for a side-sleeper like me).