Hotel Heinzelmannchen

I booked my room on time from 08.–11.09.2025, paid in full and even checked in online. On the phone I was explicitly confirmed beforehand: “Late check-in is possible at any time.” Nevertheless, my reservation was simply cancelled without any information and my room was allocated elsewhere. No e-mail. No phone call. No clue. No substitute accommodation. The result: I stood in the middle of Cologne, homeless after a long day of fairs, in front of closed doors, even though I had paid and confirmed everything correctly. To be honest: This is no longer a misunderstanding for me, but a clear fraud on the paying guest. ⚠️ Conclusion: Finger weg! Those who book here must expect to be in the rain at any time, despite payment and confirmation.

It's not a hotel, it's an Airbnb. You pick it up in a box to the right of the door. Wifi works whenever you want. You can still go two hours without him. The water pressure in bliss and tap works no better than wifi, also when you feel like it. You may have to shower with a splash. And the decor is from the late sixties. It's a 20-minute walk from the cathedral, to say the least.

Less than 24 hours before arrival, the room was cancelled. The hostel suddenly refuses to give the booked and paid room to a sixteen-year-old travelling with the consent of her parents, who are also liable with her credit card. Age was stated at time of booking and online check-in, booking policies do not exclude. The attempt to talk to the owner, as the youngster is otherwise on the street, was blocked. Not only unprofessional, but also inhuman, the very last thing!