Koenig

I wish to write zero point, dirty room, old, terrible service, everything was disaster 😫 don't try it. No towel, dirty stained blanket, no soap, no reception or staff, no room facility, no AC, bad smelling, no electricity at corridor , I rang bell for reception no body answered!!!!

I paid €94.20 (including city tax) for three nights in a single room with private facilities in mid-August. Guess what, I didn't expect a 5-star hotel in the centre! I expected the rabbit-hutch size of the room and 10 minutes by U-bahn to the centre. Fine by me. I was favourably impressed by the hair drier and fan in the bathroom, the TV in my room, the modern decoration, the spotless cleanliness, and the extremely friendly and helpful attitude of the owners. Good, free WiFi. Excellent value for money and I would definitely return.

I have made the following experience with this hotel. I asked for some terms, payed the whole amont ( ca 600 Euros ) for the accomodation, then one month before my terms it turned out I will not need to travel to Cologne. I asked at the hotel what if I would cancel,whether they would pay some of my money back. I heard from them no I can get no cents back. So ok I told them in this case I would not cancel anything, maybe me or my son would travel to Cologne and use the room. So no stornos from my side. It was not accepted. I got a message from them I will get no money back at all and they have canceled my reservations. Basta. I was asked not to write them any further mails, it wont be answered. In my eyes it is a theft. Nothing else. I need a lawyer now. So much about the the owner of this hotel.