Park Inn by Radisson Koeln City West

The staff present were polite and helpful. The rooms are clean and the beds are comfortable; the size is average. One definite downside is the noise between rooms in my room. You can hear exactly what the neighbor is doing in their room. For one or two nights, it is certainly a good, average hotel.

The rooms are generally acceptable. One complaint is that the service here requires you to actively book if you need room service. The breakfast is acceptable. Lunch and dinner are inadequate. The sauna costs extra; this should be included.

Was asked email to check in online and that's what I did and paid for. Then in the hotel at the reception came a message that I had not checked in. The staff present gave the impression that I had made a mistake because I checked in online. During the check in process, the nightly rate was then charged to my credit card again. When asked what this is about, I was told with a shrug, this is due to the online check in. It was promised that it would be sorted out. What happened was Nix. The next morning I asked again at the reception what the situation was. Again, the receptionist gave the impression that the mistake was mine. Very unsatisfactory experience that spoiled my weekend in Cologne.