L'Arrivee Hotel & Spa

Expectations unfortunately not met. Based on my experiences in the spa area and the public dining area, my expectations during a wedding were unfortunately not met. Too bad. Great ambiance, service very mediocre, not proactive, understaffed, invisible throughout the entire evening. All drinks from cola to espresso at the same lukewarm temperature. A restaurant of this level should also be well prepared for hotter days. Some guests had to ask for drinks multiple times, and instead of passing around a tray with several drinks on a "best guess" basis, the staff waited for specific orders and unfortunately did not fulfill them even after several reminders. If you could even manage to speak to someone at all. Unfortunately, good service is different. I think you can save any complaint with a nice reaction. But unfortunately, nothing was saved here. I know what I am talking about, because I train people for better hospitality. Food was partly good, partly very good, partly satisfactory. I just feel sorry for the wedding couple, whose best day of their lives was hopefully wonderful nonetheless.

Great ambiance for the wedding I was a guest at, but unfortunately the organization and service were anything but good. The staff were more occupied with themselves than with the guests. At no point did one get the feeling that there was any commitment or attentiveness. Yes, I received the requested espresso after asking for the third time, which was then unfortunately served. Just one example, but one that seems representative of the overall experience. For the most beautiful day of the bride and groom's life, simply a disappointment that was also noticeable to other guests. If you want to celebrate with a bitter aftertaste, l'Arrivée might be the right location - but who would want that. For me, this place is a thing of the past until I hear good things about it again. Unfortunately, my assessments are being confirmed in many places at the moment.

Great food, abysmal drink service... Waited 30-50 min for drinks.