Hyatt Regency Dusseldorf

4.0 / 5

•

Speditionstrasse 19, Dusseldorf, Germany, 40221

Reviews from Guests

4.0/5

2,273

Reviews

from real guests

Nomad43730904485

I was told I would receive my deposit of 100 euro but I still didn't get it! They don't reply to my emails, my phone calls. Doesn't seem to be a reliable hotel!

Llyad09

The hotel lost in quality and that's really sad. The breakfast, room service and check-in experience were really low compared to what we were used to .

ktonai

This hotel is for me one of the best. Location, view, clean room, food services include club lounge, most of your staff are kind. Of course there are always some small things to be dissatisfied. But my last stay at Hyatt Regency Dusseldorf, I was so disappointed how they handled me. - You need to check your invoice always in detail. - They don't answer your email in time. Just say "We are checking your issues. Please wait" would be very helpful. No Answer means ignoring.. Here is in detail 1. They charged me so called "Business Package". It's a breakfast but my room rate was include breakfast. (Club level) -> You need to check your invoice from them always. 2. I have complained to the Hotel and I've got refunded with "Sorry" Email. So far so good. 3. Then, I've got a new payment request via email and also an email it said only that "Business package is a breakfast". 4. So, I wrote Email -> no answer. 5. So I called to the Hotel and the person who sent me a payment request link via Email said that she didn't sent it and I was blamed why I complained. She requested me to send the email back. So I did it with in 5 minutes. 6. No answer... 7. As I waited her response more than 7 hours, I wrote email to the Hotel that I need to response from General Manger because I thought this is how they do business to guests. 8. The person who sent me the Email, did answer via Email two days later. But not from General Manager and I think as my understanding is correct, she didn't say "Sorry". 9. They made mistake but I was the person who is blamed... I had good stay at the hotel but this experience made me bad experience. I hope they will notice it that always Answer email with in short time span.

Facilities Details

Free Wifi

Spa

Sauna

Fitness Center

Designated Smoking Area

Laundry

Babysitting/Child Services

Wired Internet

On-site accessible self parking

Bicycle Rental

Ticket Service

Elevator

Accessible concierge desk

Express Check-in/Check-out

Meeting stationery

Accessible route to the registration desk

Garden

Newspapers

Proposal spot

Shuttle Service (free)

Baggage Storage

Business Center

24-Hour Front Desk

Snack Bar

Self Parking

Desk/workspace

Terrace

Computer station

Hair/Beauty Salon

Concierge Service

Free Wifi

Spa

Sauna

Fitness Center

Designated Smoking Area

Laundry

Babysitting/Child Services

Wired Internet

On-site accessible self parking

Bicycle Rental

Ticket Service

Elevator

Accessible concierge desk

Express Check-in/Check-out

Meeting stationery

Accessible route to the registration desk

Garden

Newspapers

Proposal spot

Shuttle Service (free)

Baggage Storage

Business Center

24-Hour Front Desk

Snack Bar

Self Parking

Desk/workspace

Terrace

10 Available Room Types

Room, 1 King Bed

Non-smoking

Electric Kettle

Sleep comfort items

Air Conditioning

Blackout curtains

Bathtub or Shower

Wardrobe/Closet

Internet [LAN]

Tea/Coffee Maker

Daily housekeeping

Free Wifi

Hypoallergenic

Telephone

Clothes Rack

Desk

iPod dock

Towels

Interconnecting Room(s) Available

Slippers

Private bathroom

Bathrobes

Hair dryer

Iron

Roll-in shower

DVD/CD player

Bathtub

Sitting Area

Room service [24-hour]

Free bottled water

Daily newspaper

Deluxe Room, 1 King Bed, Harbor View

Non-smoking

Electric Kettle

Sleep comfort items

Air Conditioning

Blackout curtains

Bathtub or Shower

Wardrobe/Closet

Internet [LAN]

Tea/Coffee Maker

Daily housekeeping

Free Wifi

Hypoallergenic

Telephone

Clothes Rack

Desk

iPod dock

Towels

Interconnecting Room(s) Available

Slippers

Private bathroom

Bathrobes

Hair dryer

Iron

Roll-in shower

DVD/CD player

Bathtub

Sitting Area

Room service [24-hour]

Free bottled water

Daily newspaper

Deluxe Room, 1 King Bed

Non-smoking

Electric Kettle

Sleep comfort items

Air Conditioning

Blackout curtains

Bathtub or Shower

Wardrobe/Closet

Internet [LAN]

Tea/Coffee Maker

Daily housekeeping

Free Wifi

Hypoallergenic

Telephone

Clothes Rack

Desk

iPod dock

Towels

Interconnecting Room(s) Available

Slippers

Private bathroom

Bathrobes

Hair dryer

Iron

Roll-in shower

DVD/CD player

Bathtub

Sitting Area

Room service [24-hour]

Free bottled water

Daily newspaper

Room, 1 King Bed, Harbor View

Non-smoking

Electric Kettle

Sleep comfort items

Air Conditioning

Blackout curtains

Bathtub or Shower

Wardrobe/Closet

Internet [LAN]

Tea/Coffee Maker

Daily housekeeping

Free Wifi

Hypoallergenic

Telephone

Clothes Rack

Desk

iPod dock

Towels

Interconnecting Room(s) Available

Slippers

Private bathroom

Bathrobes

Hair dryer

Iron

Roll-in shower

DVD/CD player

Bathtub

Sitting Area

Room service [24-hour]

Free bottled water

Daily newspaper

Room, 1 King Bed (Club Access)

Non-smoking

Electric Kettle

Sleep comfort items

Air Conditioning

Blackout curtains

Bathtub or Shower

Wardrobe/Closet

Internet [LAN]

Tea/Coffee Maker

Daily housekeeping

Free Wifi

Hypoallergenic

Telephone

Clothes Rack

Desk

iPod dock

Towels

Interconnecting Room(s) Available

Slippers

Private bathroom

Bathrobes

Hair dryer

Iron

Roll-in shower

DVD/CD player

Bathtub

Sitting Area

Room service [24-hour]

Free bottled water

Daily newspaper

Facilities Details

Pool and Spa

Fitness Center

Spa

Sauna

Parking and Transportation

Bicycle Rental

Shuttle Service (free)

Self Parking

Food & Drink

Snack Bar

Front Desk Services

Ticket Service

Express Check-in/Check-out

Newspapers

Baggage Storage

24-Hour Front Desk

Concierge Service

Entertainment and Family Services

Babysitting/Child Services

Meeting stationery

Business Facilities

Business Center

Shops

Hair/Beauty Salon

Common Areas

Terrace

Cleaning Services

Laundry

Internet Access in public areas

Free Wifi

Wired Internet

Miscellaneous

Designated Smoking Area

On-site accessible self parking

Elevator

Accessible concierge desk

Accessible route to the registration desk

Garden

Proposal spot

Desk/workspace

Computer station