Hotel Moers Van Der Valk

Disappointing stay, despite some positive points Unfortunately, our stay in this hotel was quite disappointing. We have visited several Van der Valk hotels in the meantime and this is provisionally the hotel that we liked the least. We find it important to share our experience in a polite and constructive way, because we usually expect a higher standard from Van der Valk. The hotel itself makes a beautiful and well-kept impression in the lobby and on the corridors. The room was proper too, but in our opinion both the hotel and the room are clearly in need of renovation. The room does not meet the standards we are used to from Van der Valk. The finish can certainly be better and the carpet also needs replacing. There is no air conditioning and because there is no double glazing, you can clearly hear the street noise in the room. The shower is also very small. The terrace also urgently needs a refurbishment in our opinion. Furthermore, the terrace is not separated from the other guests, resulting in little privacy. Regarding the bar: it is closed on Sunday and Monday, which is indeed stated on the website. There is fortunately the option to order and enjoy a drink in the lobby or on the terrace. The restaurant We are fortunately very positive about the food itself. A big compliment to the kitchen brigade: we ate very deliciously and the portions were more than sufficient. Absolutely no complaints about that. Unfortunately, the service in the hall was not as smooth. We heard from other people that they had to wait about an hour and a half for their food. Things went wrong for us too. We first asked for a certain bottle of wine, but it was not available. We then asked for an alternative, but that also turned out not to be available. Eventually the waitress came with a more expensive bottle of wine. After some back and forth discussion, we finally took this. The bottle was therefore not opened at the table because the waitress did not have a opener with her. A small test tube was also not poured in first. Instead, the bottle was opened and the glass immediately poured. Then we asked for the dessert menu, but we didn't get it. After some time we had to ask again here. Also, we had to wait quite a long time for dessert. I work at a Van der Valk hotel myself and that's precisely why I find it a shame to have to share this experience. This is not the service and guest experience that I would want to offer our guests myself. I also hope that this feedback will be seen as a constructive contribution and that the points regarding maintenance, renovation, and especially the service in the restaurant will be looked at. Overall we ate well and everything was clean, but given our previous experiences at other Van der Valk hotels, this stay was unfortunately quite disappointing.

We wanted to have lunch, and we especially stopped at van der Valk in Moers. What a disappointment, unfriendly staff, slow and not interested in the customer, I ordered wine size besides a normal glass of water... they do not do that... my partner had beer, the Dutch croquettes were not good, dry and hard, returned, a solution was not offered, the carpaccio was on the plate for a while and was not like I am used to at van der valk! In short, bad and no excuses or goodbye on departure.

Wonderful and helpful staff in both reception and restaurant. Had a lovely meal on their outdoor terrace. Very restorative after a long drive. Great coffee machine in the room - what more do you need. Highly recommended