Hotel Stadthaus

Room without shower, Service on Saturday from 5 pm not occupied. Drinks must be purchased in the city. We had to interrupt breakfast because a drug had to be taken from the pharmacy. Afterwards a continuation was not possible, despite breakfast time because we were there before.

Ideally located in the city center/old town, this is an acceptable house. Although our DG room in the rear building was a bit awkward to reach via stairs. The spacious room was very clean with comfortable single beds. Only the high bathtub edge made it difficult to get out. Conclusion: Value for money absolutely okay especially regarding the decent breakfast buffet.

We arrived at the hotel around 6 pm. Although the hotel had promised that the reception would be open, it was not. Subsequently, we contacted the customer service. After about two hours of additional phone calls and waiting, we were finally given information about what we should do to obtain our key from a box. Although we followed the instructions to the point, it was impossible to get the key. After three hours of struggle for the room that we had paid for, we gave up and went to look for another hotel. Now, the staff lie and claim that they had given us information that we in fact never received. Moreover, they refuse to give us our money back. For your own best – do not even consider this hotel, the very essence of a scam.