SAKS Urban Design Hotel

3.0 / 5

•

Stiftsplatz 11, 67655 Kaiserslautern, Germany

Reviews from Guests

3.0/5

295

Reviews

from real guests

PhilippeC1329

I have been staying at this hotel once a month for the past 10 years, and it always feels like coming home. The staff are very friendly, and the atmosphere is relaxed and welcoming. BR Philippe

chatterbox0704

We booked the Saks hotel months in advance to ensure we had accommodation to attend a very important family gathering. On arrival it was "ok" the hotel ozes being very dated, dark brown carpet and walls, do it no favours what so ever. We booked a room on the 5th floor, VERY basic for the money, no fridge in the room and no water; we had to keep asking for some and were told take a bottle to the ground floor and fill it up. The room itself was comfortable, bath and shower also good. Breakfast, we paid for as extra, no problem to us BUT please be aware you get charged "TWICE" once for food and once for drinks. I asked why isn't coffee, orange juice part of breakfast, we were told it was not part of breakfast is it isn't food !!! Parking is underground, under the hotel, also charged extra, which was OK. There was only one member of staff who we found very helpful and exceptionally polite the others not sol much. Breakfast we were hurried to leave, only ones in there, they wanted to clear up you see ! In short the hotel is VERY basic far from what they state they are and is not worthy of what they charge. Others people in our party stayed up the road at the Hampton by Hilton, a lovely clean and bright and very welcoming hotel. We choose to stay there, from the website, BUT in short, I'd honestly say dont stay there; go up the road, I don't think you will be disappointed.

Meverick78

Actually a nice hotel, actually. The location right in the center on the one hand of course top, as you can reach everything within walking distance. On the other hand, bad, as there is a brutal noise level outside at night. Comfortable suite. The beds are very comfortable, there is a Nespresso coffee machine, all necessary toiletries as well as bathrobes and slippers, everything you need for a relaxing stay. Sleeping with the windows open, no chance. The lighting throughout the hotel rather gloomy. Even in the room, especially in the bathroom, you hardly see anything. The staff is very friendly and helpful for the most part. I didn't eat, so I didn't get a review. Price Performance I find too expensive bottom line.

Facilities Details

Free Wifi

Sauna

Coffee/tea maker

Fitness Center

Laundry

Shops (on site)

Wired Internet

Newspapers

Ticket Service

Indoor fireplace

Terrace

Baggage Storage

Business Center

24-Hour Front Desk

Library

Daily Housekeeping

Smoke-free property

Elevator

Self Parking

Desk/workspace

Computer station

Concierge Service

Free Wifi

Sauna

Coffee/tea maker

Fitness Center

Laundry

Shops (on site)

Wired Internet

Newspapers

Ticket Service

Indoor fireplace

Terrace

Baggage Storage

Business Center

24-Hour Front Desk

Library

Daily Housekeeping

Smoke-free property

Elevator

Self Parking

Desk/workspace

Computer station

Concierge Service

6 Available Room Types

Suite (Spa)

Non-smoking

Heating

Electric Kettle

Sleep comfort items

Satellite Channels

Iron

Soundproof

Air Conditioning

Blackout curtains

Bathtub or Shower

Internet [LAN]

Tea/Coffee Maker

Daily housekeeping

Free Wifi

Towels

Hypoallergenic

Telephone

Desk

Extra Long Beds (> 6.5 ft)

Bathroom phone

Interconnecting Room(s) Available

Slippers

Private bathroom

Bathrobes

Free Toiletries

Hair dryer

Bathroom

Roll-in shower

Clothes Rack

Room service [24-hour]

Free bottled water

Daily newspaper

Superior Double Room Single Use

Non-smoking

Heating

Electric Kettle

Sleep comfort items

Satellite Channels

Iron

Soundproof

Air Conditioning

Blackout curtains

Internet [LAN]

Tea/Coffee Maker

Daily housekeeping

Free Wifi

Towels

Hypoallergenic

Telephone

Desk

Extra Long Beds (> 6.5 ft)

Bathroom phone

Interconnecting Room(s) Available

Shower

Private bathroom

Free Toiletries

Hair dryer

Bathroom

Roll-in shower

Clothes Rack

Room service [24-hour]

Free bottled water

Daily newspaper

Junior Suite

Non-smoking

Heating

Electric Kettle

Sleep comfort items

Satellite Channels

Iron

Soundproof

Air Conditioning

Blackout curtains

Bathtub or Shower

Internet [LAN]

Tea/Coffee Maker

Daily housekeeping

Free Wifi

Towels

Hypoallergenic

Telephone

Desk

Bathroom phone

Interconnecting Room(s) Available

Private bathroom

Free Toiletries

Hair dryer

Bathroom

Extra Long Beds (> 6.5 ft)

Roll-in shower

Clothes Rack

Room service [24-hour]

Free bottled water

Daily newspaper

Superior Double Room

Non-smoking

Heating

Electric Kettle

Sleep comfort items

Satellite Channels

Iron

Soundproof

Air Conditioning

Blackout curtains

Internet [LAN]

Tea/Coffee Maker

Daily housekeeping

Free Wifi

Towels

Hypoallergenic

Telephone

Desk

Extra Long Beds (> 6.5 ft)

Bathroom phone

Interconnecting Room(s) Available

Shower

Private bathroom

Free Toiletries

Hair dryer

Bathroom

Roll-in shower

Clothes Rack

Room service [24-hour]

Free bottled water

Daily newspaper

Junior Suite for single use

Non-smoking

Heating

Electric Kettle

Sleep comfort items

Satellite Channels

Iron

Soundproof

Air Conditioning

Blackout curtains

Bathtub or Shower

Internet [LAN]

Tea/Coffee Maker

Daily housekeeping

Free Wifi

Towels

Hypoallergenic

Telephone

Desk

Bathroom phone

Interconnecting Room(s) Available

Private bathroom

Free Toiletries

Hair dryer

Bathroom

Extra Long Beds (> 6.5 ft)

Roll-in shower

Clothes Rack

Room service [24-hour]

Free bottled water

Daily newspaper

Facilities Details

Pool and Spa

Fitness Center

Sauna

Parking and Transportation

Self Parking

Front Desk Services

Newspapers

Ticket Service

Baggage Storage

24-Hour Front Desk

Concierge Service

Entertainment and Family Services

Smoke-free property

Business Facilities

Business Center

Shops

Shops (on site)

Common Areas

Terrace

Library

Cleaning Services

Laundry

Daily Housekeeping

Internet Access in public areas

Free Wifi

Wired Internet

Miscellaneous

Indoor fireplace

Coffee/tea maker

Elevator

Desk/workspace

Computer station